Customer Service Representative - Phone Agent (100% remote)

Job Description:

Overview

About GreenSky:

GreenSky LLC, headquartered in Atlanta, is a leading technology company Powering Commerce at the Point of Sale® for a growing ecosystem of merchants, consumers, and banks. GreenSky’s highly scalable, proprietary and patented technology platform enables merchants to offer frictionless promotional payment options to consumers, driving increased sales volume and accelerated cash flow. The GreenSky® Program is operated on behalf of, and financing is offered and made by, federally insured, federal or state chartered financial institutions, which leverage GreenSky’s technology to offer and make loans to primarily super-prime and prime consumers nationwide. Since GreenSky’s inception, nearly 6 million consumers have financed more than $50 billion of commerce using GreenSky’s real time “apply and buy” technology.

Position: Customer Service Representative. This position will report to the Customer Service Front Line Manager.

Details:

• 100% Remote Position. (Work-from-home equipment is provided.)
• Internet: Must have high speed internet and a dedicated workspace in your home. Candidates will need to run an internet-speed test to show internet speeds. Typical requirements are speed of 12.5 MBps download and 20 to 25 MBps upload. Wireless minimum is 100 MBps Bandwidth but may vary based on internet usage in the home.
• Start Date: 7/14/2025 (Apply today for immediate consideration.)

Shifts:

• Shifts are available from 10am to 10pm.
• You will be required to work Monday of each week and Saturday or Sunday. You will receive one other day off during the week. Shifts are primarily 9 hours in length with a 1-hour unpaid lunch. The call center is open 363 days/year, we are closed on Thanksgiving and Christmas.
• There are a few split shifts available Monday-Friday with weekends off (these are very limited).

Mandatory training schedule: Monday-Friday (8:00am-5:00pm ET) for seven weeks (3 weeks classroom, 4 weeks nesting). No time off can be taken during these time periods.

During the training and nesting periods, agents will be required to be on camera with business causal professional attire.

Duties & Responsibilities

The successful candidate will be responsible for providing exceptional customer support, handling inquiries, resolving issues, and ensuring customer satisfaction. In addition, thoroughly and efficiently gathering customer information, assess and fulfill customer needs, and educate the customer where applicable to solve the customer’s concern on the initial call.

Required Skills/Qualifications

• 2+ years of experience in a call center or help desk capacity required. Financial service experience strongly preferred.
• Ability to simultaneously navigate multiple systems and computer screens while engaging a customer over-the-phone.
• Proficient in customer services software and tech applications such as Microsoft Office/Teams, SABA, and Ultipro.
• Ability to handle high-volume inquiries in a fast-paced environment.
• Open-minded and adaptable with willingness to embrace learning new skills and change.
• Demonstrate a passion for excellence with respect to treating and caring for customers.
• Strong decision making and analytical abilities.
• Ability to troubleshoot customer issues over the telephone.
• Strong detail orientation and communication/listening skills.
• Willingness to work a flexible schedule.
• Willingness to accept constructive feedback and turn into actions.
• Highly developed sense of urgency and commitment to customer satisfaction.
• Bilingual English and Spanish is not required, but is highly preferred.
• Ability to work independently and as part of a team.
• High School diploma, GED, or equivalent required.

GreenSky is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law.