Customer Service Representative (Part-Time)
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CardioOne partners with independent cardiologists to improve patient outcomes and reduce costs through innovative healthcare technology solutions.
Summary:
The Customer Service Representative will assist medical practices with CardioDiagnostics’ monitoring solutions and troubleshoot technical issues. Applicants should have a high school diploma and 1-2 years of customer service experience.
Requirements:
Credentials: high-school diploma or equivalent, Associate’s degree preferred
Experience: 1-2 years of experience in a customer service or support role
Job Description:
We are seeking a dedicated Customer Support Representative to join our team. In this role, you will serve as the primary point of contact for medical practices and sales representatives, ensuring a seamless experience with our cardiac monitoring solutions.
Your ability to provide timely support, troubleshoot technical issues, and maintain high levels of customer satisfaction will be essential to our mission of advancing cardiac care.
What you'll do:
- Respond promptly to medical practices and sales representatives via email, phone, and text messaging.
- Assist healthcare providers in the device hookup process for CardioDiagnostics’ cardiac monitoring solutions.
- Troubleshoot and provide solutions for various cardiac monitoring devices and mobile applications.
- Collaborate with internal teams to ensure timely issue resolution and customer satisfaction.
- Maintain accurate documentation of customer interactions and support cases.
- Identify and escalate potential problems or trends to the appropriate personnel.
What you'll need:
- High school diploma or equivalent (Associate’s degree preferred).
- 1-2 years of experience in a customer service or support role.
- Strong verbal and written communication skills.
- Excellent critical thinking and problem-solving abilities.
- Strong ethics, values, and attention to detail.
- Ability to work independently and within a team in a fast-paced environment.
- Proficiency in commonly used software (e.g., Microsoft Word, Excel, Outlook).
- Ability to learn and adapt to new software, platforms, and devices.
- Healthcare or medical industry experience is a plus.
This role part time with 2-3 days per week and the hourly rate is at $17/hr.
Work Location:
Remote
