Customer Service Representative – Inbound/Outbound (Remote)

Job Description:

Customer Service Representative – Inbound/Outbound (Remote)

This is a remote, work-at-home position.

What You’ll Do

• With the utmost professionalism, represent a well-respected, leading online tuxedo rental company with expertise, positivity, and a can-do attitude
• Respond to customer inquiries and requests through phone, chat, SMS, email, and social media, with a focus on phone communication.
• Answer questions about product information, order placement, order and delivery status, product returns, policies, as well as provide website navigation, troubleshooting assistance, and handling escalated issues
• Take ownership of issues and follow through to solve problems while exercising sound judgment, focusing on achieving resolutions
• Convey excitement, authenticity, and a deep appreciation for the mission and values of the brand
• Address questions about accounts, products, and services, as well as provide troubleshooting and website assistance.
• Share insights on emerging customer trends and recommend process improvements.
• Attend training and participate in cross-training opportunities to enhance skills and knowledge.
• Meet performance metrics such as customer satisfaction, average handle time, quality, and productivity.
• Demonstrate social responsibility through ethical practices, showing awareness and respect for others and their differences, and supporting initiatives to promote diversity and inclusion in the workplace.

What We’re Looking For

• At least a year of customer service experience
• Proficiency with Microsoft Office suite of applications; must be technically savvy
• Able to type at least 35 words per minute
• Effective communication skills, both written and verbal
• Desire to learn and grow in a team environment with the ability to respond positively to change, embracing challenges
• Home-office environment, internet connection, USB headset, router, modem, webcam, and a computer system that meets VIPdesk Connect remote office policies and maintenance requirements.
• Able to provide a work-at-home environment that is ergonomically sound, conducive to taking customer calls, quiet, and free from distraction
• Able to successfully pass credit, criminal, and employment reference security checks where permissible by state and local regulations
• While this is a work-from-home opportunity, you must currently reside in one of these states: AR, AZ, FL, GA, IN, KY, MD, NC, NM, NV, OH, SC, TN, TX, UT, VA, or WI

Preferred Qualification

• Experience in a fast-paced call center environment
• Experience working with a customer service ticketing system (e.g., Zendesk, Talkdesk, SalesForce) desired
• Previous remote work experience

$18 - $18 an hour Rate for the Customer Service Representative, Level: $18 per hour

VIPdesk Connect offers comprehensive benefits, which include health insurance, life & AD&D insurance, paid time off, flexible spending accounts, and access to other benefit programs.