Customer Service Representative – Inbound/Outbound (Remote)
Apply NowLocation:
US
Company:
VIPdesk Connect is a certified B-Corp and women-owned corporation specializing in human-centered customer service solutions.
Summary:
Candidates will provide customer service support through various communication channels for a leading online retail brand. Requirements include one year of customer service experience, a high school diploma or GED, and proficiency with office software.
Requirements:
Hard Skills: Proficiency with Microsoft Office suite, Ability to type at least 35 words per minute
Credentials: high school diploma or GED
Experience: At least a year of customer service experience
Job Description:
Customer Service Representative – Inbound/Outbound (Remote)
Our Customer Service Representatives are solution-oriented professionals and part of a diverse and engaged team dedicated to working with customers of a leading online apparel & accessories retailer. As part of this team, you provide an authentic customer experience via phone, email, and chat, and utilize a variety of software tools to navigate customer accounts, facilitate orders and returns, research and respond to product inquiries, and communicate recommendations and effective solutions. Your focus is always on providing best-in-class customer service.
This is a remote, work-at-home position.
What You’ll Do
- With the utmost professionalism, represent a well-respected, leading online tuxedo rental company with expertise, positivity, and a can-do attitude
- Respond to customer inquiries and requests through phone, chat, SMS, email, and social media, with a focus on phone communication.
- Answer questions about product information, order placement, order and delivery status, product returns, policies, as well as provide website navigation, troubleshooting assistance, and handling escalated issues
- Take ownership of issues and follow through to solve problems while exercising sound judgment, focusing on achieving resolutions
- Convey excitement, authenticity, and a deep appreciation for the mission and values of the brand
- Address questions about accounts, products, and services, as well as provide troubleshooting and website assistance.
- Share insights on emerging customer trends and recommend process improvements.
- Attend training and participate in cross-training opportunities to enhance skills and knowledge.
- Meet performance metrics such as customer satisfaction, average handle time, quality, and productivity.
- Demonstrate social responsibility through ethical practices, showing awareness and respect for others and their differences, and supporting initiatives to promote diversity and inclusion in the workplace.
What We’re Looking For
- At least a year of customer service experience
- High school diploma or GED
- Proficiency with Microsoft Office suite of applications; must be technically savvy
- Able to type at least 35 words per minute
- Effective communication skills, both written and verbal
- Desire to learn and grow in a team environment with the ability to respond positively to change, embracing challenges
- Home-office environment, internet connection, USB headset, router, modem, webcam, and a computer system that meets VIPdesk Connect remote office policies and maintenance requirements.
- Able to provide a work-at-home environment that is ergonomically sound, conducive to taking customer calls, quiet, and free from distraction
- Able to successfully pass credit, criminal, and employment reference security checks where permissible by state and local regulations
- While this is a work-from-home opportunity, you must currently reside in one of these states: AR, AZ, FL, GA, IN, KY, MD, NC, NM, NV, OH, SC, TN, TX, UT, VA, or WI
Preferred Qualification
- Experience in a fast-paced call center environment
- Experience working with a customer service ticketing system (e.g., Zendesk, Talkdesk, SalesForce) desired
- Previous remote work experience
