Customer Service Representative - Bilingual (Spanish)
Apply NowLocation:
Nashville, TN, US
Company:
Transcard Payments LLC provides global payment orchestration solutions for banks, fintechs, and businesses.
Summary:
The role focuses on providing exceptional customer support for Transcard's services via phone and email, aiding customers in resolution. Applicants should possess customer service experience and bilingual proficiency in English and Spanish.
Requirements:
Hard Skills: Interpersonal and customer service skills, Analytical and problem-solving skills, Multitasking and organizational skills, Ability to answer a high volume of calls and/or emails daily, Ability to share work among a customer service team, Attentiveness and patience, Time-management skills
Credentials: Bachelor's degree preferred or equivalent work experience
Experience: Customer Service Experience
Job Description:
Who We Are:
Payments, Orchestrated.
Chattanooga-based Transcard offers comprehensive global payment orchestration solutions for banks, fintechs, and businesses. Our embedded payment solutions enable seamless transactions, collaboration, and data sharing with customers and suppliers worldwide. Features include disbursements, receivables, account-to-account payments, cross-border payments, AI insights, and supply chain financing.
Transcard’s solutions combine multi-rail capabilities, embedded workflows, system of record integration, effortless reconciliation, and bank-grade security to support B2B and B2C payments for businesses of all sizes. Streamline financial operations with digital payments, monitor real-time activity, reduce fraud risk, and improve customer and vendor experience with an all-in-one payment portal.
Position Details:
This is a full-time, hourly position. Compensation will be based on the qualifications of applicant.
Location:
This is a REMOTE opportunity in the United States. Candidate must reside in the US and be work authorized. We are unable to offer visa sponsorship.
Our corporate office is located in Chattanooga, TN.
Benefits:
Transcard offers benefits starting the first of the month following the month of hire (Medical, Dental, & Vision, 401(k) Match!, Paid Time Off, Life-Disability Insurance, and more)
Essential Duties and Responsibilities:
Transcard is looking for a positive and professional Customer Service Representative to join our growing team. In this role, you will be the first point of contact for our customers and will be responsible for delivering a best-in-class customer support experience.
· Assumes responsibility for the effective and professional completion of call center representative functions.
· Receives customer telephone questions and complaints in a professional manner.
· Answers inbound calls in a timely manner.
· Responds to customer inquiries.
· Provides personalized customer service by responding to the needs of the customer.
· Manages and updates customer profile with the status of each customer.
· Coordinate with departments to achieve customer satisfaction.
· Build customer loyalty by meeting customer expectations.
· Evaluate problems of the customers and provide logical lasting solutions.
· File disputes for customers in accordance with Regulation E.
· Replies to all corresponding email.
· Assumes responsibility for establishing and maintaining effective coordination and working relationships with other departments and management.
· Keeps supervisor informed of significant problems.
· Corresponds with Fraud Department of potential fraudulent activity.
· Maintains effective working relations with the operations department.
