Customer Service Receptionist
Apply NowLocation:
Rancho Santa Fe, CA, US
Company:
Helen Woodward Animal Center provides various services including pet adoption, animal care, and educational programs.
Summary:
The Customer Service Receptionist will deliver quality service and manage front desk operations at the Companion Animal Hospital. Candidates should have at least 6 months of relevant experience and basic computer knowledge.
Requirements:
Experience: minimum 6 months receptionist experience, experience with multi-line phones, customer service experience preferred
Job Description:
(Companion Animal Hospital)
(Part Time- Various days, hours including weekends and holidays, $18/hour)
The Customer Service Receptionist will provide quality customer service to clients and all other visitors in our busy Companion Animal Hospital at the renowned Helen Woodward Animal Center.
Will effectively communicate hospital and Center policies and procedures to the public in a positive manner, schedule appointments, respond to all communications, including face to face contacts, phone calls, email, written communications and faxes, maintain client and animal records while managing the front desk. Maintain professional contact with veterinarians and other service providers in order to obtain complete animal records, including medical and vaccine history. Ability to accurately handle monetary transactions at check out and for retail purchases. Communicate needs, issues, and report urgent customer service or personnel issues to Hospital staff.
The Customer Service Receptionist should have a minimum 6 months receptionist experience including multi-line phones or other customer service experience preferred. Basic computer knowledge required. Must possess professionalism, courtesy, tact, sound judgment and possess excellent verbal and written communication, customer service, and prioritization skills. Must be detail oriented and organized. Able to work and participate in both a team and self-directed environment. Must be able to work closely with animal (dog, cat, exotics) hair/dander. Experience with dogs and cats preferred.
Employee must demonstrate regular and consistent attendance and punctuality.
