Customer Service Engineer (CT/MRI/PET-CT/X-ray)

Job Description:

Who we are?

United Imaging is a leading global medical device developer and supplier with a diversified portfolio of advanced medical products, digital healthcare solutions, and intelligent solutions that cover the entire process of imaging diagnosis and treatment. From our North American HQ in Houston, we are passionate about expanding our customer sales and support structure, embracing the highest quality and craftsmanship in each of our medical imaging products, and dedicated to building an outstanding organization.

Join our innovative team with the mission of developing and supplying advanced technologies and improving patient care worldwide. As part of our global team, you will have the opportunity to collaborate with talented and dedicated colleagues while developing and expanding your career.

Company Page: http://www.united-imaging.com/en/home/

Benefits and Compensation

When joining our team, we offer the following benefits: medical, dental, vision, short- & long-term disability insurance, employee assistance program, company paid basic life insurance, 401(k) with employer match, paid time off, sick leave, and (11) paid holidays. Compensation decisions are based upon the candidate level of skill, qualifications, geographical location and experience, and it is not typical for an individual to be hired at or near the top of the posted pay range. Additionally, the position may also be eligible to earn performance-based incentive compensation (such as cash bonus(es).

Diversity, Equity, and Inclusion

United Imaging is an Equal Opportunity Employer. Diversity, equity, and inclusion matter. United Imaging provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Job Summary

As a Customer Service Engineer, you will provide exemplary on-site support for our medical imaging equipment. Your responsibilities include troubleshooting, maintaining, and updating diagnostic imaging systems while working closely with our Customer Care Center. You will play a crucial role in launching new medical imaging systems in the US market, ensuring customer satisfaction, and contributing to our service excellence.

Duties & Responsibilities

• Provide top-level on-site service support that delights our customers and sets the benchmark for the medical imaging industry
• Work closely with Customer Care Center (regional and headquarter level) to effectively carry out troubleshooting, maintenance, and updates on designated products
• Embrace new technology while leveraging core strengths in customer service and service support
• Play a key role in new, first-of-a-kind medical imaging system product launches in the US market
• Continually build competence in providing technical assistance and support to our customers
• Quickly and efficiently escalate challenges as appropriate to ensure expeditious resolution of all issues and high levels of customer satisfaction
• Responsible for installation of UIH diagnostic imaging equipment for designated products in geographic region
• Attending service training courses overseas and in the US as needed and working toward completion of the UIH Professional Certificate.

Requirements

This position is for a remote field service engineer. The selected candidate must live in Western region for this position.

Education

• Associate degree in technical field and/or equivalent experience preferred

Experience

• Familiar with the principles and hardware/software configurations of diagnostic imaging equipment (MR, CT, PET, DR, etc.) and previous experience with relevant equipment strongly preferred
• Ideally, have previous field service experience where you have managed a geographic territory and demonstrated strong troubleshooting ability with hardware, mechanical, and software systems
• Possess relevant IT skills with competence on Windows, Microsoft Office suite, and network communication and connectivity

Required Skills or/ Attributes

• Strong customer communication skills with ability to effectively communicate both verbally and in writing
• Demonstrated ability to contribute to a team environment focused on customer success
• Superb customer-facing skills needed for working with customers and internally at all levels within UIH / 3rd parties, contractors, and subcontractors. Must be able to quickly build rapport and gain respect from others.
• Valid driver's license and good driving record required.
• A willingness to travel extensively (at least 75%) as needed for customer support and training.