Customer Service Associate I (Remote) October Lewisville, TX Class
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Location:
Dallas, TX, US
Company:
Mr. Cooper Group
Summary:
The Customer Service Associate I will assist customers with mortgage-related inquiries and services. Candidates should have at least six months of customer service experience.
Requirements:
Experience: 6 months customer service experience, Call center experience is a plus
Job Description:
At Mr. Cooper Group, You Make the Dream Possible.
Our purpose is simple: Keeping the dream of homeownership alive. As a Mr. Cooper Group team member, you play a big role in making that dream possible. Around here, we know our roles and work together, volunteer to make a difference, and challenge the status quo when needed. Everything we do is in the care and service of our teammates and our customers.
Join us and make the dream of home ownership possible!
Why Choose Mr. Cooper?
At Mr. Cooper Group, we embrace a relaxed and casual work environment that matches our attire. We are not only committed to doing right by our customers, but also our employees.
Discover the Benefits:
• Team member mortgage loan program and down payment assistance program
• Student Debt Repayment program
• Tuition reimbursement
• Paid time off and paid holidays
• Market-based health insurance for medical, dental and vision
• Flexible spending accounts for eligible childcare expenses
• Cooper Climbers: an in-house program with built-in career advancement pathways
In Your Typical Day, You Will:
• Answer 40-50 inbound/outbound(dialer) calls a day
• Assist customers with payment options, escrow items and any general mortgage information
• Discuss Mr. Cooper customer benefits like Paperless, Mobile App, Web and IVR
• Assist customers that are 30 days or less due on their mortgage payment
Qualifications:
• 6 months customer service experience
• Call center experience is a plus
Additional Details:
• Hourly rate is $17.00 an hour
• Eligible for monthly bonus and incentive rewards!
• Must reside within 60 miles from office location
• Comprehensive 6-week paid virtual training – equipment is provided
• Attendance required for the first 90 days of training is required.
• Hours of Operations: Monday - Thursday 7am – 8pm; Friday 7am - 7pm; and Saturday 8am- 12pm.
• Work schedule after training will align with these business hours
Apply now and join our team of dedicated customer service professionals!
