Customer Service Agent – Call Center
Apply NowLocation:
Tulsa, OK, US
Company:
Genesis Call Center recruits, trains, and manages remote Customer Service Representatives (CSRs) who support national brands in customer service, tech support, and sales.
Summary:
Customer Service Agents will handle inbound customer interactions for major brands, ensuring satisfaction and issue resolution. Applicants need a high school diploma and strong communication skills.
Requirements:
Hard Skills: Strong communication and active listening skills, Basic computer knowledge and typing ability, Ability to follow detailed instructions and meet performance standards
Credentials: high school diploma or GED
Experience: Prior customer service or call center experience is a plus
Job Description:
Job Description
We are seeking skilled and service-minded individuals to join our team as Customer Service Agents. In this role, you will handle inbound customer interactions for major brands, using our provided systems to resolve issues, answer questions, and ensure customer satisfaction.
This is a phone-based customer service position that offers schedule flexibility and the ability to provide support from your designated workspace. A multi-step onboarding and client certification process is required before servicing can begin.
Responsibilities:
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Answer inbound calls and assist customers with questions, concerns, or product/service issues
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Use provided tools to document and resolve customer needs accurately
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Follow established protocols for communication and case handling
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Participate in required certification courses to qualify for client assignments
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Deliver service in a professional and brand-aligned manner
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Maintain performance targets in quality, communication, and efficiency
