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Customer Onboarding Specialist

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Full-time Remote 30d ago

Location:

US

Company:

MoeGo is transforming pet care businesses with technology solutions for groomers and franchise doggie hotels, supporting first-time business owners.

Summary:

The Customer Onboarding Specialist will lead the onboarding process for new pet care businesses, ensuring smooth transitions to the MoeGo platform. Applicants should have significant operations experience in the pet care industry or customer onboarding, along with strong skills in communication and organization.

Requirements:

Experience: 5+ years of hands-on operations experience in the pet care industry, Experience managing or supporting 5+ locations, Experience working with software vendors and deploying tech across teams or facilities

Job Description:

We’re looking for an experienced Customer Onboarding Manager with deep operational knowledge of the pet care industry—someone who’s walked in our customers’ shoes. You’ll be the bridge between MoeGo and our new customers, helping them transition smoothly onto our platform and setting them up for long-term success.

This role is ideal for a seasoned operator who has managed multiple pet care locations and has experience rolling out new technology across teams and facilities.

Key Responsibilities:

  • Lead onboarding and implementation for new SMB & mid-market pet care businesses

  • Design onboarding plans tailored to each customer’s operational model

  • Work closely with sales, product, and support teams to ensure a seamless transition and customer handoff

  • Provide expert guidance on how to structure workflows and settings within MoeGo for maximum impact

  • Conduct product trainings, either 1:1 or in small groups, and support go-live readiness

  • Collect customer feedback and collaborate with product to drive improvements

  • Build scalable onboarding processes as we grow and take on more complex accounts

Minimum Qualifications:

  • 5+ years of hands-on operations experience in the pet care industry (grooming, daycare, boarding, or multi-service) or 3+ years of customer onboarding experience

  • Experience managing or supporting 5+ locations

  • Experience working with software vendors and deploying tech across teams or facilities

  • Strong communication and organizational skills—can manage multiple customers and priorities in parallel

  • Empathy for small business owners, and a passion for helping them succeed

  • Tech-savvy and comfortable learning new systems quickly

  • Bonus: Experience in customer success or onboarding at a SaaS company

Preferred Qualifications:

  • Strong collaboration skills with both technical and non-technical stakeholders.

  • A problem-solver who proactively seeks inefficiencies and proposes scalable solutions.

MoeGo offers a competitive compensation package (base salary, performance bonus, and benefits). This includes flexible benefit plans to employees and their family members at no cost to the employees and 401(k) matching.