Customer Onboarding Specialist
Apply NowLocation:
US
Company:
Canary Technologies is changing the game for hotels with modern software powered by a hospitality-specific AI platform.
Summary:
The Customer Onboarding Specialist will manage the onboarding process for new hotel clients, ensuring they are set up and activated on Canary products. Candidates should have 2+ years of relevant experience and strong communication and organizational skills.
Requirements:
Hard Skills: Strong organizational and project management skills, Excellent verbal and written communication skills, Comfort using tools like CRMs, task management platforms, Zoom, and Slack, Attention to detail in configuring and delivering product setups tailored to client needs
Experience: 2+ years of experience in onboarding, implementation, customer success, or project coordination at a SaaS company.
Job Description:
Customer Onboarding Specialist
Remote (USA)Customer Success /Full Time /Remote
About Us
Canary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform.
Canary is utilized by 20,000+ hoteliers in 90+ countries to equip hoteliers with the technology they need to work smarter and wow their guests. Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western trust Canary to deliver results.
Canary was named a 2024 Deloitte Technology Fast 500™ company, a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work — and is backed by top Silicon Valley investors like Y Combinator, FPrime, and Insight Ventures.
Join us in shaping the future of hospitality!
About the Role
The Onboarding Specialist at Canary Technologies plays a critical role in ensuring new hotel clients are successfully set up and activated on Canary products. This role focuses on implementation, configuration, and guiding customers through a smooth go-live experience — not long-term account management. They will lead onboarding calls, configure products to match each property’s needs, and collaborate closely with Customer Success Managers and internal teams. It’s a high-impact, customer-facing position ideal for someone who’s detail-oriented, tech-comfortable, and thrives on helping clients see value fast.
Responsibilities
- Own and manage the end-to-end onboarding process for new hotel clients, from kickoff through go-live.
- Configure and deploy Canary’s suite of products based on each property's unique operational setup.
- Lead client onboarding calls and training sessions, ensuring clear communication and smooth adoption.
- Collaborate with Customer Success Managers to ensure a seamless transition into post-onboarding account management.
- Troubleshoot onboarding issues quickly and effectively, maintaining a solutions-oriented approach.
- Track and manage onboarding milestones, ensuring timely delivery and high-quality execution.
- Drive product adoption by helping clients understand and utilize key features during onboarding.
- Maintain accurate onboarding records in internal systems and contribute to onboarding documentation.
- Identify opportunities to improve and scale onboarding processes for efficiency and consistency.
- Act as a trusted guide to clients during their first interactions with Canary, setting the tone for long-term success.
Qualifications
- 2+ years of experience in onboarding, implementation, customer success, or project coordination at a SaaS company.
- Strong organizational and project management skills; able to juggle multiple onboardings at once.
- Excellent verbal and written communication skills, with the ability to clearly explain technical concepts to non-technical users.
- Comfort using tools like CRMs, task management platforms, Zoom, and Slack.
- Empathy and patience when working with hospitality clients, especially those new to technology.
- A proactive, solutions-focused mindset and bias for action.
- Ability to work cross-functionally with Customer Success, Product, and Solutions teams.
- Attention to detail in configuring and delivering product setups tailored to client needs.
- Experience in hospitality or familiarity with hotel operations and tech systems (not required).
We also work hard to ensure Canary is a fun and exciting place to work! Here are some of the additional benefits:
Canary Days: As a company we want to ensure that the team has time to recharge. Each month we provide company wide days off to ensure there is at least one extended weekend or day off.
Self Improvement Club: We meet each month and share our personal goals for the month. Each individual is provided a budget towards any purchases that help us achieve these goals.
Professional Development Chats: We provide budget to help drive cross functional professional development conversations across the organization.
Travel Reimbursement: Team members are able to visit our offices across New York, San Francisco or Dallas when they choose, and are provided a travel stipend for doing so. Spend time working with the team in their office, and use the rest of your time exploring a new city!
Personal Travel Reimbursement: If you stay at a hotel that Canary works with, we provide a credit towards your stay.
Canary Technologies is an equal opportunity employer. We recruit, employ, train, compensate and promote talent regardless of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic.
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