Customer Onboarding Specialist

Job Description:

As a Customer Onboarding Specialist on the Mirakl Connect team, you will play a key role in directly onboarding new customers onto the Connect platform. You’ll be the primary point of contact guiding customers through their first interactions with the platform—ensuring a smooth, timely, and successful setup. Your work will focus on hands-on enablement: configuring accounts, educating users, and troubleshooting onboarding blockers in real-time. You’ll also empower our Marketplace clients to onboard their own sellers by equipping them with the tools, training, and resources they need to scale independently.

What You’ll Do at Mirakl

• Serve as the front-line resource for new Connect customers, guiding them step-by-step through the onboarding process.
• Lead onboarding sessions, answer platform questions, and directly support configuration and setup activities.
• Monitor onboarding progress for each customer and proactively remove friction to drive fast and effective activation.
• Train Mirakl Platform customers on how to onboard their own sellers to Connect, providing clear documentation and enablement materials.
• Maintain detailed records of onboarding stages, timelines, and key actions taken—helping to optimize team operations and performance reporting.
• Host onboarding webinars and live walkthroughs to support new user activation at scale.
• Coordinate with internal and external partners on technical setup or background tasks that support onboarding progress.
• Provide structured feedback to improve onboarding flows, training materials, and customer experience across all touchpoints.
• Stay up to date on new Connect features to ensure onboarding guidance reflects the latest platform capabilities.
• Be a trusted, responsive partner to new customers—ensuring their first touchpoints with Mirakl Connect are productive, supportive, and aligned with our brand values.

What Mirakl is Looking for in a Candidate

• Bachelor's degree in Business, Marketing, Finance, or related fields; advanced degrees are a plus.
• 2+ years of experience in customer success, customer support, or account management within a fast-paced, dynamic environment.
• Proven track record in working directly with customers to educate and/or onboard them onto a new solution.
• Excellent communication and presentation skills, with the ability to handle challenging customer interactions.
• Entrepreneurial spirit and a strong drive to succeed in a fast-growing company.