Customer Onboarding Coordinator

Job Description:

We are looking for a Customer Onboarding Coordinator who is eager to learn, motivated, and ready to start a rewarding career in support and energy technology. In this role, you will support the onboarding process, primarily focused on managing and owning the rebate application process for our clients with various utility partners. You will work hand in hand with your assigned Onboarding Manager, learning and growing into the overall Runwise onboarding process.

Runwise (www.runwise.com) is a fast-paced, customer-focused climate-tech startup that controls and runs the key energy systems (heating, water, etc…) in 7500+ buildings throughout the US. Runwise’s unique hardware and software service significantly reduces energy usage, substantially lowering costs and carbon output. As of today, Runwise’s technology takes the equivalent of 80,000 cars worth of carbon emissions off the road each year.

At Runwise, our barometer for success is customer satisfaction. As a Customer Onboarding Coordinator, your role will encompass the removal of barriers, addressing inquiries, and ensuring a frictionless path through the rebate application process.

Key Responsibilities:

• Assist in managing the onboarding journey for utility partners from initial agreement to integration.
• Collaborate with the sales team to help process installations and ensure utility incentives are correctly applied.
• Verify completion of partner-related tasks before scheduling integration.
• Provide support to utility partners through email and phone, ensuring they are updated on integration progress.
• Address basic inquiries from utility partners between the sales phase and introduction to their dedicated support manager.
• Help maintain team communication by relaying job status updates.

Essential Skills:

• Enjoy interacting with people from diverse backgrounds and be good at understanding others.
• Have strong written and verbal communication skills for clear and effective correspondence.
• Be good at multitasking and managing several tasks at once in a fast-paced environment.
• Show strong organizational skills with great attention to detail.
• Be motivated and driven to ensure utility partner satisfaction and success with our solutions.
• This is an excellent opportunity to join a fast-growing company and build a career path. You will learn about real estate and software/managed services sales at a rapidly growing tech company while having a tangible impact on reducing carbon emissions across the country.

Runwise is proud to be an equal opportunity employer. We are committed to equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We celebrate and support diverse perspectives, skills, and experiences within our company.

What you believe:

• No job is too small.
• Sincerity builds trust.
• Setbacks fuel progress.
• Efficiency is vital.

Benefits:

• Medical, dental, and vision insurance
• HSA & FSA options
• Paid Parental Leave
• Access to Talkspace & Health Advocate
• Flexible PTO
• Commuter Benefits
• 401K
• Company paid life insurance
• Voluntary supplemental life insurance
• Free in-office lunch on Wednesdays
• Hybrid work environment
• Summer Fridays
• Monthly L&D Series
• Employee Resource Groups (e.g. DEIB Committee, Run Club)

Salary Range: $55,000-$75,000 based on experience (East Coast Hours)

This is an excellent opportunity to join a fast-growing company and create a career path beyond this initial role. You will be surrounded by talented people where you will learn about real estate and software/managed services sales at a very fast growing tech company, whilst having a tangible impact on reducing carbon emissions across the country.