Customer Experience Coordinator

Job Description:

About us:

We are inspired place makers who enhance the built environment with a focus on brand and culture. Across multiple studios, Elements provides a comprehensive portfolio of products and services for the interior built environment. We combine our interiors expertise with construction capability and the collaborative, cross-functional process of human-centered design. This holistic approach to the built environment creates a seamless experience and exceptional results for our clients.

Elements Core Values:

Have a growth mindset | We before me | Better together | Be real | Deliver results

About the role:

As the Customer Experience Coordinator, you will serve as the vital first and last point of contact for guests, playing a key role in crafting exceptional customer experiences through gracious hospitality. This position requires a blend of expert communication skills, a keen attention to detail, and a collaborative spirit to ensure operational excellence. You will manage the showroom environment, support our Experience Manager in delivering seamless service across office locations, and execute various administrative tasks, all while embodying the brand's commitment to quality and client satisfaction.

What you’ll do:

• Create exceptional customer experiences through gracious hospitality and attention to detail.
• Ensure the showroom is tour-ready by executing daily open and close procedures.
• Greet visitors and manage incoming calls with professionalism and warmth.
• Oversee mail and courier services for timely handling of items.
• Maintain office supply inventory and manage ordering systems in alignment with budget.
• Coordinate scheduling for meeting rooms and shared spaces to optimize usage.
• Plan and execute internal and external meetings and events with precision.
• Support high-visibility engagements and ensure all touchpoints reflect care and detail.
• Collaborate with team members to enhance operational excellence across locations.
• Lead initiatives to elevate the client experience through innovative ideas and solutions.

Requirements

Who you are:

• You have a high school diploma or equivalent; an associate or bachelor’s degree in Hospitality, Business, Communications, or a related field is preferred.
• You have a minimum of 2 years of experience in a customer-facing, hospitality, administrative, or office coordination role.
• You have a strong customer service orientation with a hospitality mindset and meticulous attention to detail.
• You possess excellent verbal and written communication skills, demonstrating a professional and warm demeanor.
• You can manage multiple priorities in a fast-paced, dynamic environment.
• You have proactive problem-solving skills with a resourceful, can-do attitude.
• You have experience in event coordination, logistics, and supporting high-visibility engagements.
• You are technologically proficient, including Microsoft Office Suite, basic A/V setup and familiarity with scheduling and inventory systems.
• You have experience in planning events, managing logistics, or supporting executive-level meetings, which is preferred.

Work Environment:

This is a part-time position, in-office Monday through Friday with flexible hours (for example, 8:00am-12:00pm or 12:00pm-5:00pm).

Our Benefits:

• Flexible Paid Time Off
• Profit Sharing
• Downtown Parking
• Employee Assistance Program (EAP)
• Paid Family Medical Leave
• Career Development and Advancement: We offer ongoing training, mentoring, and clear, defined paths for promotion to support your long-term career growth with us.

Physical Requirements:

This role involves a mix of active and desk-based tasks. You should be comfortable standing and walking for extended periods, using your hands for tasks like typing or handling materials, and occasionally reaching or lifting. The ability to lift up to 20 pounds (such as office supplies or event materials) may be required from time to time. Clear communication—both speaking and listening—is also an important part of the role.

EEO Statement Workplace Elements provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.