Customer Experience Consultant

Job Description:

Customer Experience Consultant

Join ShowingTime as a Customer Experience Consultant and be part of a team that prioritizes customer satisfaction and efficiency. In this role, you will successfully implement customer support strategies that ensure flawless service delivery across various channels, including phone, email, and chat.

You Will Get To:

• Resolve customer inquiries and issues promptly.

• Learn and master ShowingTime products and services.

• Apply a range of support tools to assist customers effectively.

• Follow standardized processes while adapting to individual needs.

• Document cases accurately and efficiently.

• Prioritize and complete pending cases.

• Meet performance and productivity metrics.

• Collaborate with internal and external support teams.

• Promote additional ShowingTime products and services to customers.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Colorado, Connecticut, Hawaii, Maryland, Massachusetts, Nevada, New Jersey, New York, Vermont, Washington state, and Washington DC the standard base pay range for this role is $19.60 - $31.40 Hourly. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Maryland, Massachusetts, Nevada, New Jersey, New York, Vermont, Washington state, and Washington DC and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

• Excellent communication skills.

• Compassionate and customer-focused.

• Exceptional patience and active listening skills.

• Innovative problem solver.

• Adaptable to change.

• Great teammate with a growth mindset.

• Punctual, and accountable for time and attendance.

• Welcomes feedback and strives for continuous improvement.

Qualifications

• Minimum of 1 year in customer service or a similar role.

• Strong background in de-escalating calls.

• Ability to address and resolve blocking issues raised by customers.

• Strong multitasking and attention to detail.

• Ability to thrive in a fast-paced environment.

• Clear and articulate verbal and written communication.

• Basic digital literacy and technical troubleshooting.