Customer Experience Associate

Job Description:

Tecovas was founded with the simple goal of making the world's best western boots, apparel and leather goods - and selling them at a fair price. We are a brand revolutionizing a category and welcoming first-time boot buyers and western enthusiasts alike.

We're passionate about customer experience here at Tecovas, and we're looking for Part-Time Customer Experience Associates that can work remotely, and ensure our current and future customers have an unparalleled interaction with our brand and product. 

This is a remote position available to candidates located within the United States. 

What you’ll do:

• Serve as the first point of contact for new and existing customers through our communication channels, including email, live chat, and phone
• Quickly and accurately answer customer questions as well as solve problems related to purchases, shipping, and other issues
• Provide warm and thoughtful advice to questions, largely related to product style, fit, and customer-specific recommendations
• Understand the product line, technology, ordering, shipping & logistics experience inside and out to serve as a knowledge base for customers and fellow team members

Experience we’re looking for:

The ideal candidate is a positive, results-driven, hard-working customer advocate who is comfortable being the face and voice of the brand. Specific desired qualifications include:

• Bonus: Bilingual candidates with the ability to speak and write in Spanish/English are highly encouraged! 
• Outward passion for the brand - and our customers!
• Excellent technical skills and ability to navigate Zoom and Google Suite (Google Forms, Google Slides, Google Sheets)
• Sharp and adaptable communicator, in both written and verbal interactions 
• Independent, self-starter, with results-driven work ethic
• Natural ability to manage difficult customer situations in a calm, positive manner
• Quick learner of new technical systems and procedures 
• Available to work weekends, evenings, and holidays - Friday and Saturday availability is a plus. 
• Must have access to a laptop, headset, and a quiet workspace

Company Benefits:

• Competitive pay: $18/hour (commensurate with experience)
• Free boots!

About Us:

Based in Austin, TX, Tecovas brings the spirit of the West to the modern consumer. Handcrafting the best Western footwear, workwear, apparel, and accessories, Tecovas has grown rapidly since its founding as the first digitally native Western brand in 2015, serving customers through www.Tecovas.com, Tecovas Stores from coast to coast, and select wholesale partners. We’re certainly growing- and hiring passionate, humble, positive, and talented people determined to help us continue to grow!

 Important note: We strive to hire values-aligned people because we believe it takes each and all of us to be successful, and lead with grit, speed and a clear vision of where we’re headed. In a remote setting, interviewing at Tecovas may include phone interviews, virtual “on-site” interviews, and on-the-job mock cases. We are committed to run a thorough process for candidates with whom we identify a potential match, and we will do our best to follow-up with each and every applicant! If you’re on the fence, just give it a try! 

Hiring process and disclaimer: Should you receive an offer from us after going through the interview process, a background check will be conducted prior to onboarding. The results of a background check are evaluated as part of the hiring process, but this does not mean that you will not be considered for the job based upon the results. We are an equal opportunity employer and we encourage everyone to apply!