Customer Care Representative I

Job Description:

Job Title: Customer Care Representative I/CCRI

Reports to: Team Lead, Customer Care

Location: Colorado Remote/Texas Remote/Arizona Remote
 

The Role

The Customer Care Representative I is a compassionate solution finder with excellent listening skills. The CCR I will support the customer care department by delivering an elevated customer service experience while providing problem-solving skills to resolve customers’ concerns. A strong candidate for the role is able to maintain a positive outlook while providing quick resolutions to meet customer’s needs.

Your Impact

The primary functions of this role, include but are not limited to:

• Listening carefully to each customer with courtesy and patience
• Troubleshooting and utilizing resources to come up with personalized solutions
• Building customer relationships - earn their loyalty and trust by being kind and helpful

Who You Are

• Positive and professional with a focus on solving problems and doing whatever it takes to make a difference to every customer, every time
• Able to establish rapport with all kinds of people, listen attentively, and focus on the most important issues to help resolve customer concerns
• An excellent communicator that is able to explain things in a way that is clear, concise and easy to understand  
• Open to feedback and personal growth especially in building interpersonal skills that enable you to work with people at all levels and foster a positive working environment
• Organized and able to perform multiple tasks and adjust quickly in short timeframes with limited supervision
   

We’d love to hear from people with

• One or more years of customer contact handling utilizing both written and verbal communication preferred
• Proficiency with technology and its function as a resource for solving problems
• A proven track record of meeting KPI’s, Metrics and Goals
• A working knowledge of Microsoft Office
• The ability to work any assigned shift within Customer Care’s hours of operation
• A flexible schedule and the ability to work overtime as needed

What We'll Give You –

• Competitive Pay and Bonuses - We’ve created a variety of competitive compensation programs to foster career development, reward success and to show our employees just how much they’re valued.
• Financial Planning and wellbeing - No matter what financial goals our employees have set, we want to help them get there. Our plans provide powerful ways to protect income, pay for expenses and invest in the future.
• Time away from work - Sometimes we need time away to be with family, focus on our health or just simply recharge. Our plans support our employees’ needs to get out, get healthy and come back stronger than ever.
• Extras, discounts and perks - Being a valued member of the Deckers Brands team means more than just a paycheck. From generous discounts to community-based programs, we offer a variety of cool extras
• Growth and Development - Deckers Brands was built on the idea of pursuing passion. That’s why we offer extensive opportunities and support for personal and professional development.
• Health and Wellness - There’s nothing basic about our comprehensive health and wellness programs and offerings. While at work and at play, we aim to support a healthy lifestyle.

Denver, CO - $20/hr

The salary range posted reflects the minimum and maximum target for new hire salaries for this role in our Denver, CO Call Center. Individual pay will be determined by location and additional factors, including job related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary for your preferred location during the hiring process.

Equal Employment Opportunity
Diversity and inclusion are key to our success. We are proud to be an equal opportunity employer and our employees are people with different strengths, experiences and backgrounds who share a passion for our brands. We welcome qualified applicants regardless of their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all of the other beautiful parts of your identity.

About Us

More than Just a Footwear Company

From our corporate offices to our global retail stores, there’s a curious, independent spirit that’s distinctively Deckers Brands. We’re about giving people the freedom to pursue their passions. And we’re committed to helping them succeed; to become their best selves.  That’s why we’re about more than work, the 9 to 5 or daily grind. We’re about opportunity - opportunity to create, to grow and to have an impact. 

As we work to become better at everything we do, how we better the world matters, too.  Our products and brands are loved, no doubt about it. But the difference we make in people’s lives begins with our people, right here at Deckers Brands.  We’re adventurous, spirited, unafraid of new challenges and willing to take chances. We are always ready to rally around a cause.

Put simply, we want all of our people to thrive - to reach their full potential and have fun while doing it. Because in the end, Deckers thrives when our people thrive.