Customer Care Representative

Job Description:

Are you obsessed with helping others? Do you like turning someone’s frustration into a sigh of relief? Do you love solving customer issues and leaving them satisfied or happier than when they originally called? Are you looking for a full-time job with a great company, that allows you to work remote? Then the Customer Care Representative position may be the job for you!

As a Customer Care Representative, you’ll be part of a customer service team charged with providing Amazing customer experiences, resolving customer service issues via the phone, email, and chat while sharing the benefits of doing business with Gas South. You will also promote and offer value-added products and services in an effective, fun, and professional manner. The Gas South Customer Care Representative is our face and voice to the customer, they make doing business with Gas South simple!

Are you a fit?

A successful candidate for this role is empathetic, builds great relationships, and loves to solve problems for others. You are organized, thorough, and comfortable in a fast-paced environment. You can thoroughly and efficiently gather customer information, assess, and fulfill customer needs, while educating the customer to prevent the need for future contacts. You can work independently but also love being part of a team that collaborates to achieve common goals.

Other stuff we like:

• High School Diploma or equivalent.
• Prefer an Associate degree or higher.
• Bilingual (English and Spanish) is a plus.
• Ability to type a minimum of 40 words per minute.
• Effective at multi-tasking.
• Ability to assess customer needs and recommend products & services.
• Must be able to work from established procedures, scripts, and job aids and handle multiple computer applications while helping customers on the phone and/or online.
• Experience with Microsoft Office applications.
• Ability to work and thrive in a fast-paced environment.
• Currently a remote position which will require in-office meetings or trainings as necessary

More details on what you would be responsible for:

• Promote Gas South’s natural gas service to current and potential Gas South customers
• Respond to customer inquiries over the phone, email, and chat
• Process service requests and enrollments while adhering to Gas South established policies, procedures, and behaviors
• Professionally handle incoming calls to ensure that customer issues are resolved both promptly and accurately
• When necessary, appropriately escalate customer issues
• Promote and offer value added products and services to customers in an effective and professional manner
• Provide an amazing customer experience by communicating clearly, professionally, and empathetically
• Utilize online training manuals consistently to minimize unnecessary calls transfers
• Communicate billing and system issues in a real time fashion to improve the internal and external customer experience
• Work effectively in a collaborative team environment while meeting quality standards
• Maintain quality, accuracy, and professionalism in a fast-paced environment
• Maintain accountability to your team, work, and schedule

Additional Details and Requirements:

• Start Date: August 18th, 2025
• Training and Work Schedule: 10 AM to 7 PM
• Must be flexible to work between the hours of 8 AM to 7 PM with a rotating Saturday every 4 weeks
• Training is a total 6 weeks and must be attended in its entirety

Pay range is commensurate with education, experience, specialized skills or certifications, etc.

Gas South Pay Range

$22 - $23 USD

Our Purpose and Culture

At Gas South, we approach each day knowing we have an opportunity to make a difference in people’s lives. That means helping our customers save money with everyday low rates and treating them with dignity, honesty and respect. It means supporting our employees in their personal and professional lives, and it means we want to make sure our success directly benefits the communities we serve by giving back 5% of profits to support children in need. Through partnerships with non-profits like United Way, Salvation Army, Junior Achievement, Bert’s Big Adventure and many others, we’re proud to help make a difference. At Gas South our employees bring their boldest ideas and most authentic selves to work, no matter their title, position or background. We understand that our people are our most valuable assets. So, we treat them that way, with competitive benefits, flexible schedule options, and a fun, casual atmosphere.

Gas South affirms that it is an Equal Opportunity Employer whose actions and practices are consistent with fair employment. In this regard, Gas South will not discriminate against any employee or applicant with regard to race, color, religion, sex, age, national origin, disability, pregnancy, childbirth or related medical conditions, genetic information, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment including recruiting, hiring, placement, training, promotion, lay-offs, transfers, leave of absence, compensation and termination.

Benefits for full-time employees include:

• Full medical, dental, and vision coverage
• Employer-paid life and disability coverage
• Annual employer contributions of up to 12.5% to your 401k
• Remote work options available based on business needs
• Annual performance incentive is a % of annual benchmark based on position level
• Paid four-week sabbatical every five years
• Opportunities to volunteer in the community
• Education assistance up to $5250 per year