Customer Advocacy & Marketing Specialist

Job Description:

Customer Advocacy & Marketing Specialist

About Skyhigh Security:

Skyhigh Security is a dynamic, fast-paced, cloud company that is a leader in the security industry. Our mission is to protect the world’s data, and because of this, we live and breathe security. We value learning at our core, underpinned by openness and transparency.

Since 2011, organizations have trusted us to provide them with a complete, market-leading security platform built on a modern cloud stack. Our industry-leading suite of products radically simplifies data security through easy-to-use, cloud-based, Zero Trust solutions that are managed in a single dashboard, powered by hundreds of employees across the world. With offices in Santa Clara, Aylesbury, Paderborn, Bengaluru, Sydney, Tokyo and more, our employees are the heart and soul of our company.

Skyhigh Security Is more than a company; here, when you invest your career with us, we commit to investing in you. We embrace a hybrid work model, creating the flexibility and freedom you need from your work environment to reach your potential. From our employee recognition program, to our ‘Blast Talks' learning series, and team celebrations (we love to have fun!), we strive to be an interactive and engaging place where you can be your authentic self.

We are on these too! Follow us on LinkedIn and Twitter.

Role Overview:

We’re looking for a passionate and detail-oriented Customer Advocacy & Marketing Specialist to help bring our customers’ success stories to life. This role is ideal for someone eager to grow in the cybersecurity space while contributing to a high-impact customer marketing function. You'll support and execute programs that showcase customer voices, strengthen brand trust, and enable our field teams to win and retain more business.

What You’ll Do

Customer Advocacy Program Execution

• Support the rollout of customer advocacy initiatives aligned with strategic goals set by the Customer Advocacy Lead
• Manage day-to-day operations of our customer reference platform
• Coordinate virtual Customer Advisory Boards (CABs)
• Ensure strong relationships with internal teams to identify advocacy candidates and drive customer engagement opportunities

Customer Content Development

• Source, coordinate, and publish case studies, testimonials, and customer quotes
• Partner with Product Marketing to identify customers for use cases
• Collaborate with Creative and Comms to ensure stories are polished and on-brand

Customer Review Program Support

• Manage and execute review programs
• Track and report customer participation and feedback metrics
• Collaborate with CSMs to identify promoters for review generation

Field & Sales Collaboration

• Act as the go-to point for sales and field teams
• Deliver sales-ready materials and support internal awareness of advocacy assets
• Maintain and update the customer content library

What You Bring

• 3-5 years in customer marketing or a related function
• Strong project management skills
• Exceptional written and verbal communication skills
• Comfort working in fast-paced environments
• Familiarity with customer reference platforms is a plus
• A proactive, customer-first mindset

Nice to Have

• Experience supporting Customer Advisory Boards
• Exposure to Salesforce or advocacy tools
• Understanding of cybersecurity or enterprise IT markets
• Interest in growing into customer storytelling roles

Company Benefits and Perks:

We believe that the best solutions are developed by teams who embrace each other's unique experiences. We offer social programs, flexible work hours and family-friendly benefits.

• Retirement Plans
• Medical, Dental and Vision Coverage
• Paid Time Off
• Paid Parental Leave
• Support for Community Involvement

We're serious about our commitment to a workplace where everyone can thrive and contribute to our customer support.

About Us

Trellix is a global company redefining the future of cybersecurity. The company’s cybersecurity platform helps organizations gain confidence in the protection of their operations.