Customer Activation and Operations

Job Description:

About Central

What is Central?

Central kills back-office work for startups.

While HR/payroll platforms give you software to figure it out, Central actually does all the work using AI agents and human experts: payroll, benefits, compliance, accounting, taxes, and more.

That's 10+ hours back every month. Thousands of founders trust Central, including high-growth companies like Magic Patterns, Wordware, and Bitesight.

Learn more and start for free at centralhq.com.

Why Central?

Founders start companies to solve problems and build something that matters. Not to become HR managers.

Yet here we are in 2025. Despite countless $10B+ 'solutions', founders are still drowning in back-office bullshit.

Why? Because every platform was built for HR professionals, not founders.

Today, every founder still has to: Register in multiple states. Set up workers' comp. Categorize expenses. Decipher government letters. Pay invoices. Update addresses. Manage equity. Troubleshoot insurance. Answer PTO questions. The list never ends.

What a waste of time. But what's worse is the constant anxiety: What am I missing? Did I do this right? Will I get fined?

What founders need isn't another tool they have to learn and manage, but something that actually does the work. All of it.

As a founding member, you'll have a seat at the table and help Central scale to serve thousands of companies and founders.

Our culture

Central is a high-performance sports team with an extremely high bar and 3 core values:

1. Think clearly

2. Show high agency

3. Craft magic

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Who you are

• Strong communicator who can guide customers through complex onboarding and migrations

• 5+ years of experience in customer-facing roles

• Highly proficient in simple data analysis for cleanup and transfer

• Exceptionally organized with a knack for keeping multiple projects on track

• Process-driven and detail-oriented — you know what needs to happen and make sure it happens on time

• Able to quickly jump in to thorny issues, diagnose them, and pull in the right resources to resolve it

What you will do

• Onboard new and migrating customers, transferring their data into Central

• Review data for accuracy

• Coordinate with teammates to complete migrations quickly and smoothly

• Track progress, flag blockers, and ensure no steps are missed

• Identify process improvements to make onboarding faster and easier each time

What we offer

• Competitive salary and equity

• Comprehensive benefits: Medical, dental, vision, 401k (US employees only)

• Unlimited PTO and sick leave

• Remote work

• 2-4 off-sites per year

Note for US Roles: We do not provide visa sponsorship. You must be authorized to work in the U.S.