CSSP Customer Engagement Professional Manager - Remote (CONTINGENT)
Apply NowLocation:
US
Company:
ROGERCO, Inc. (RCI) specializes in Cybersecurity services, supporting military clients with effective customer engagement solutions.
Summary:
The role involves providing strategic direction and leadership to a customer engagement team in a cybersecurity context. Candidates need a Bachelor's degree, at least six years of experience in a related role, and an active DoD Secret clearance.
Requirements:
Credentials: Bachelor's degree required, preferably in a related field
Experience: Minimum of six (6) years in a related role or field, Extensive experience in team leadership and management.
Job Description:
Description
ROGERCO, Inc. (RCI) is seeking a seasoned Cybersecurity Service Provider (CSSP) Customer Engagement Professional Manager to join a skilled team supporting an Army customer. Ideal candidates bring a strong background in leadership and customer service, as well as an active Secret level clearance. This is a remote position. This position is contingent upon contract award.
Requirements
Responsibilities:
- Provide strategic direction and leadership to the Customer Engagement Team, ensuring effective planning and execution of team-level tasks and projects.
- Maintain a comprehensive understanding of the CSSP's service offerings and stay informed of evolving DoD requirements impacting our subscriber base, providing guidance to the team to ensure timely adjustments and compliance.
- Regularly update and maintain annual documentation, agreements, and templates to ensure compliance and alignment with subscriber needs.
- Lead and guide the team in promptly responding to new inquiries for cybersecurity services, providing accurate guidance and support through the service alignment process.
- Ensure timely receipt of service inquiries and collaborate with customer contacts to create database records for tracking workflow processes related to service alignment.
- Oversee the generation of formal support agreements and service quotes for prospective customers, ensuring accurate and timely delivery.
- Guide and monitor the initiation of operational services, tracking progress through the automated alignment tool until all services are fully established.
- Provide ongoing support to subscribers after service alignment to ensure continuous and sustained service delivery.
- Attend leadership and subscriber briefings, generating reports on subscriber alignment, status updates, and tracking of outstanding funding.
- Manage data for existing customers and facilitate their annual service renewal process.
Qualifications:
- Education: Bachelor's degree required, preferably in a related field
- Required Experience: Minimum of six (6) years in a related role or field
- Security Clearance: Active DoD Secret clearance
- Extensive experience in team leadership and management.
- A strong emphasis on delivering exceptional customer service.
- Comprehensive understanding of a CSSP and its service offerings.
- Exceptional attention to detail and communication skills.
- Must be a United States citizen.
