CSD Referral Ops Coordinator

Job Description:

Job Details

Job Location:    Southlake Headquarters - Southlake, TX
Salary Range:    Undisclosed

Description

Job Summary:

The Spine Team Texas Scheduling Coordinator is responsible for all incoming calls into the facility and directing them to the appropriate personnel. While providing the highest quality of customer service, this position is responsible for scheduling and maintaining appointments and clinic schedules. This position requires the full understanding and active participation in fulfilling the mission of Spine Team Texas.

Educational Requirements & Position Qualifications:

1. High School graduate or equivalent.
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3. Excellent time management.
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5. Excellent organizational ability.
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7. Possess the ability to plan and execute work projects.
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9. Possess the ability to work productively, either independently or with other individuals.
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11. Proficient in communicating in the English language both written and verbally.
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13. Excellent at persuasion and objection management.
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15. Ability to diffuse difficult conversations over the phone and in person.
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17. Outstanding negotiation skills with the ability to resolve issues and address complaints.
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19. Bilingual preferred (Spanish or Vietnamese).
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21. Previous experience with phone based sales and/or customer service preferred.
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Spine Team Texas Attributes

In order for Spine Team Texas to meet the goals expressed through the company mission statement, it is imperative that all employees possess the following attributes:

1. Knowledge The blending of job related education, skills and experience.
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3. Quantity Level of satisfactory output generated in position per unit time.
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5. Accuracy Absence of errors.
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7. Judgment Capacity to make reasonable decisions.
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9. Innovation Imagination and creativity used to better position.
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11. Appearance & Habits Personal habits, grooming, uniform / clothing.
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13. Orderliness Organization of the individuals work and work area.
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15. Courtesy Respect for feelings of others. Politeness on the job.
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17. Cooperation Willingness to help others accomplish their objectives.
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19. Initiative Voluntarily starting projects. Attempting non-routine jobs and tasks.
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21. Reliability Dependability and trustworthiness.
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23. Perseverance Steadfast pursuit of job objectives when faced with unexpected obstacles.
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25. Stability Even temperament. Acceptance of unavoidable tension and pressure.
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27. Alertness Ability to quickly understand new information and situations.
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29. Professionalism Professional actions, communications and attitude.
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31. Team work Ability to work in a team for the betterment of staff, patients, and the Company.
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33. Observance Observance of Company policies and procedures.
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35. Attendance Consistent adherence to work schedule.
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Job Responsibilities:

1. It is the responsibility of the Scheduling Coordinator to answer and route all incoming calls, schedule various appointments and document appropriately within the Centricity system.
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3. It is the responsibility of this position to provide accurate and appropriate information to authorized individuals in a timely and efficient manner. This includes working with outside physician offices in scheduling their referred patients.
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5. It is imperative for the position to provide the highest quality of customer service and maintain appropriate documentation.
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7. It is imperative for the position to utilize persuasive communication skills and a sense of urgency when dealing with incoming calls.
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9. It is imperative for the position to utilize both good reasoning and the ability to address the objection/rejection of service offerings with positive language and influence.
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11. Other duties and responsibilities may be required by the Spine Team Texas Billing Director.
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Customer Service

All Spine Team Texas employees are required to maintain the highest level of customer service at all times. Employees must always speak in a kind, courteous and professional manner when dealing with a patient/customer or co-worker. Employees are required to fulfill the Spine Team Texas mission of Offering an Unparalleled Patient Experience! All employees must exhibit a spirit of cooperation and positive attitude. Professionalism is to be maintained at all times.

Team Concept:

Spine Team Texas was founded on a team concept approach. To build and enhance the team, each employee must contribute positive interaction, promote value and be a team-player not only for their unit or department, but for Spine Team Texas as a whole.

Physical Requirements and Work Environment:

Must be able to sit for long periods of time and work in a well-lit, air conditioned office environment. Must have ability to lift a minimum of 5 pounds. Must be able to work under pressure. Tasks involve no exposure to blood or other potentially infectious materials.

Qualifications