Creative Operations Manager

Job Description:

About us:

Grow Therapy is on a mission to serve as the trusted partner for therapists growing their practice, and patients accessing high-quality care. Powered by technology, we are a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Following the mass increase in depression and anxiety, the need for accessibility is more important than ever. To make our vision for mental healthcare a reality, we’re building a team of entrepreneurs and mission-driven go-getters. Since launching in February 2021, we’ve empowered more than ten thousand therapists and hundreds of thousands of clients across the country and insurance landscape. We’ve raised more than $178mm of funding from Sequoia Capital, Transformation Capital, TCV, SignalFire, and others.

About the Role:

We’re looking for a Creative Operations Manager to help bring clarity, structure, and momentum to our growing brand and creative team. In this role, you’ll be the operational backbone of our creative process—leading cross-functional coordination, optimizing workflows, and ensuring we deliver high-quality creative work on time and on budget.
You’ll partner closely with brand, design, copy, growth marketing, and external vendors to manage end-to-end creative production. The ideal candidate is a master planner with a calm, solutions-oriented mindset, deep familiarity with creative workflows, and a passion for bringing order to creative chaos.

What You’ll Be Doing:

• Manage the end-to-end planning, execution, and delivery of creative projects, including digital campaigns, social content, video, and print
• Oversee resource management and capacity planning across the creative team, ensuring optimal utilization of internal and external talent
• Serve as a primary point of coordination between creative, growth, and other cross-functional teams
• Propose, implement, and document scalable workflow processes that drive efficiency and clarity
• Develop and maintain detailed project timelines, deliverables, and budgets
• Identify project risks and blockers early, and implement solutions to keep work on track
• Lead project kickoffs, creative reviews, and postmortems, ensuring clear communication and accountability throughout
• Ensure all creative output aligns with project goals, brand standards, and stakeholder expectations
• Own vendor management and contracting

The base compensation for this role will vary depending on several factors, including relevant experience, qualifications, and the candidate's working location.

Zone 1 (NYC, SF, Seattle Metro Area) : $117,000 - $131,000

Zone 2 (All other US locations): $105,000 - $117,000

This role is open to remote candidates in the United States, however we have a strong preference for candidates who are based within commuting distance of one of our hubs in New York, NY; Seattle, WA; or San Francisco, CA, and who can commit to an expectation of being in the office approximately three days per week.

You’ll Be a Good Fit If:

• 5+ years of experience in creative operations, project management, or resource management—ideally in an agency or in-house creative environment
• Proven track record managing digital-first campaigns and deliverables, with bonus points for experience in video and print
• Proficiency in project management and collaboration tools (e.g., Monday.com, Workfront, Asana, Smartsheet, Adobe Creative Cloud, Slack, etc.)
• Analytical mindset with the ability to track performance and refine systems over time
• Strong communication and stakeholder management skills—you know how to keep everyone aligned without slowing down the work
• Deep understanding of agency-style workflows, timelines, and team dynamics
• Ability to thrive in a fast-paced, ambiguous environment with multiple stakeholders and shifting priorities
• A calm, proactive, detail-obsessed approach to managing complexity and deadlines

If you don’t meet every single requirement, but are still interested in the job, please apply. Nobody checks every box, and Grow believes the perfect candidate is more than just a resume.

Note: Please upload your resume in PDF format

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 11, 2025.

Please see the independent bias audit report covering our use of Covey here.

Benefits

• The chance to drive impact within the mental healthcare landscape from day one
• Comprehensive health insurance plans, including dental and vision
• Our dedication to mental health guides our culture. Wellness benefits include (but are not limited to):
• Flexible working hours
• Flexible Time Off
• Company-wide winter break
• Mental health mornings (2 hours each week)
• Wellness Stipend
• In-office meals and snacks
• Continuous learning opportunities
• Competitive salary
• The opportunity to help build a rapidly scaling start-up organization by taking strong ownership of your work, mentorship, and our unbounded leadership opportunities

Grow Therapy is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

As part of our recruitment process, we use a third-party AI tool (Covey) to assist in the initial screening of resumes and applications. This tool analyzes candidates' qualifications based on the information provided in the application to identify potential matches. Certain features may qualify the tool as an AEDT (automated employment decision tool) under New York City Local Law, and may be considered an AI tool under other applicable state and city laws. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. Final hiring decisions are made by our human recruitment team, and no automated system makes the ultimate decision regarding hiring. We began using Covey Scout for Inbound on January 11, 2025. The independent bias audit report covering our use of Covey is here.

By submitting your application, you acknowledge and consent to the use of automated tools in our recruitment process. You also understand that your application may be processed by AI systems as part of the screening and selection process.
We are committed to ensuring transparency in our hiring practices. If you have any questions about how our AI tools work, or if you would like to request additional information, please contact recruiting@growtherapy.com.If you require an accommodation due to a disability, or if you have concerns regarding the use of AI in our hiring process, please contact recruiting@growtherapy.com. We will be happy to provide assistance or discuss alternative methods for participating in our recruitment process.

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