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CPU Quality Assurance (QA) Specialist

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Full-time Remote 12d ago

Location:

US

Company:

Kentro is focused on advancing customer missions through innovation and collaboration while fostering professional growth and community impact.

Summary:

The CPU Quality Assurance (QA) Specialist will lead quality assurance processes and ensure regulatory compliance for HR personnel actions at USAID. Applicants must possess a bachelor’s degree in a related field and have significant experience in federal HR practice, particularly in quality assurance and compliance oversight.

Requirements:

Credentials: Bachelor’s degree in Human Resources Management, Business Administration, Public Administration, or a related field.

Experience: Minimum 5–7 years of federal HR experience, including expertise in quality assurance of personnel actions and regulatory compliance., Experience interpreting and applying OPM Guide to Processing Personnel Actions, 5 CFR, and FAM., Demonstrated ability to resolve complex HR disputes and process systemic data corrections., Proficient in federal HR systems (e.g., HRConnect, ServiceNow, eOPF, SINQ).

Job Description:

Description

Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities.

Our transition to Kentro in 2025 reflects a rich legacy built upon the foundation of IT Concepts. Rather than leaving ITC behind, we confidently embrace a future centered around the Core of More. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones.

Kentro is hiring a CPU Quality Assurance (QA) Specialist supporting the USAID. The objective of this contract is to provide senior-level advisory services to the USAID Human Resources Director in support of the agency’s strategic wind-down. The Senior Advisors will leverage deep institutional knowledge of USAID and the Department of State to guide the implementation of critical foreign service personnel actions—including severance, retirements, and staff transitions—while ensuring compliance with U.S. Government regulations and facilitating coordination with interagency partners. The CPU Quality Assurance (QA) Specialist serves as a senior-level Human Resources Specialist within the Human Capital Services Center (HCSC) at USAID. The incumbent is responsible for leading the quality assurance, data accuracy, and program evaluation processes for HR personnel actions affecting Civil Service (CS) and Foreign Service (FS) employees. This role ensures that all personnel actions comply with applicable federal laws, OPM guidance, Title 5 CFR, and internal Agency policies. The incumbent provides expert-level analytical reporting, drives process improvements, and supports special project execution within HCTM.

Responsibilities:

Quality Assurance Management & Compliance Oversight (60%)

  • Lead matrix teams of HR Specialists, Analysts, and Assistants to conduct comprehensive monthly quality reviews of electronic Official Personnel Folders (eOPFs).
  • Analyze the accuracy, timeliness, and regulatory compliance of personnel actions across direct hire, Foreign Service, and SES categories.
  • Identify systemic errors, document deficiencies, and develop quality assurance standards and corrective actions to ensure adherence to federal processing guidelines.
  • Write and maintain improved SOPs, job aids, and procedural manuals to enhance HR action processing and QA workflows.
  • Resolve complex data discrepancies, recommend policy modifications, and draft novel solutions to long-standing systemic HR issues.
  • Support audit readiness by verifying compliance with USAID’s HR regulatory framework and performance cycle requirements.

Analytical Reporting & Data Management (20%)

  • Serve as the program lead for data reporting tools, including SINQ, Mismatch Data reports, and custom HR datasets.
  • Develop databases and data collection strategies to monitor HR processing performance and SLA compliance.
  • Perform statistical analysis to detect patterns, trends, and root causes of discrepancies in HR actions.
  • Provide data-driven recommendations to improve performance and eliminate recurring issues in personnel processing.

System Monitoring & Service Tracking (10%)

  • Monitor and evaluate processing workflows within systems such as ServiceNow and Getting to Post (G2P).
  • Track division-wide service delivery timelines and adherence to service standards.
  • Prepare weekly and semi-annual performance reports for Division Chiefs based on HR service delivery metrics and project status updates.

Special Projects & Portfolio Support (10%)

  • Coordinate development and execution of special HR projects across divisions, including timelines and milestone tracking.
  • Represent the QA function at portfolio management team meetings with AMS and other stakeholders.
  • Reconcile ticket backlogs and incorporate findings into divisional performance reports to support strategic planning and accountability.

Location: Remote, must be willing and able to be on-site in VA on a regular basis