Conversational AI Designer

Job Description:

As a Conversation Designer, you’ll play a key role in delivering great conversations in Replicant’s AI Agents (conversational AI engines). Each of our AI Agents serves thousands of people every day. Working closely with our customers and engineering teams, you’ll drive conversation design, implementation, and quality to create an exceptional experience for every user. You’ll also contribute to the roadmap and development of new AI products in our AI Agent platform to ensure that we deliver great conversations at scale and continue to push the boundaries of conversational flexibility and accuracy.

What You’ll Do

• Own conversation design for Replicant’s AI Agents, ensuring every call interaction is seamless, intuitive, and engaging, achieving high-quality UX for all personas 

• Work directly with Replicant customers to discover their callers’ and their own unmet needs, crafting solutions that will help transform their businesses

• Use Replicant's platform to build the AI Agent that satisfies the defined requirements, making edits where required throughout the implementation lifecycle

• Partner with Engineers and Engagement Managers to develop requirements, enable integration of systems, and ensure that every AI Agent exceeds customer expectations and delivers the highest possible resolution 

• Develop intent taxonomies that blend customer requirements and caller needs, to increase our AI Agents’ Natural Language Understanding performance, in partnership with our Machine Learning teams

• Use analytics & visualization tools to measure and improve conversational outcomes, owning the performance of the AI Agent through our Hypercare period

• Work with your peers to improve Replicant’s conversation design best practices through data-driven experimentation

• Engage with Replicant’s Product teams to evaluate and integrate new features into AI Agents, including reusable assets and tasks

What You'll Bring

• Business process modelling: You have experience working with self-service automation technologies and API integrations (e.g., Zapier, UiPath) to comprehensively think through all permutations of variables and pathways required to automate a critical business process inside an enterprise setting

• Artisan communicator: You have excellent written and verbal communication skills in a client-facing role, and you’re interested in exploring the nuances and aesthetics of conversations and sweat every detail of a script

• Passion for user experience: You have a great design sense and deep customer empathy, and you enjoy spending the time to craft just the right experience

• Customer-centric: You put callers’ experiences first and can empathize with their experience & needs

• Startup mentality: You’re adaptable, comfortable with ambiguity, and aren’t afraid to roll up your sleeves to engage deeply with our customers and data to get things done

• Data obsessed: You love digging into the numbers and finding opportunities  that others would have missed

• Systematic thinking: You’re relentless about optimizing the product and processes to make things easier and better the next time around

• Experience with Tableau, Looker, PowerBI - bonus if you know SQL or R/Python

• 2-3 years of experience designing AI-based experiences

For all full-time employees, we offer:

🏠  Remote working environment that respects time zone differences
💸  Highly competitive salaries, equity, and for US Employees, a 401(k) plan
🏥  Top of the line healthcare (medical, vision, and dental)
🏋️  Health and Wellness Perk
🖥️ Equipment Stipend
🌴  Flexible vacation policy
✈️  Amazing team trips & offsites where you can find our CEO baking bread for the team
🌺 Replicants are eligible for a 5-week sabbatical after being at the company for 4.5 years

Our Values

Replicant has three core values. It is critical that everyone who joins the team feels excited and moved by these values as every new team member makes an impact on our culture.
Blade Runners: We take ownership and pride to influence the outcomes of our goals. We are successful, and like a Blade Runner, use the tools at our disposal to reach our objectives.
Bread Makers: We are humble and strive toward an egalitarian culture. No task is too big or too small. We work together to achieve our goals and develop our company mission.
Självdistans (Self-Distance): We act with objectivity and always remember that we are not our work.

Replicant is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect.