Content Operations Lead, Hotels

Job Description:

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join:

The HotelTonight is a fun, entrepreneurial team where you can have an outsized impact. Simplicity is at the core of our products. We pride ourselves on delivering the smoothest and most intuitive hotel booking experience for guests. HotelTonight, an Airbnb company, provides guests great hotels at amazing prices by helping hotel partners sell unsold inventory.

The Difference You Will Make:

In this role, you’ll be the leader for content strategy, quality and execution management of hotel listings on Airbnb & HotelTonight. You’ll also be responsible for its operational execution and managing vendor teams.

A Typical Day: 

• Own HotelTonight’s & Airbnb Hotels’ long-term profile content strategy and its tactical implementation 
• Define and elevate the voice of Hotels on Airbnb: Develop and implement unique guidelines for hotel listings that resonate with our target audience
• Collaborate with field teams to refine each hotel’s narrative, ensuring that their unique selling points are authentically represented and compellingly communicated 
• Continually optimize hotel profile content strategy across written content and photos, serving as both a guide and resource to Supply, Marketing, Product, and Engineering
• Drive operational excellence for internal operations of the supply team 
• Create new processes and improve existing ones to meet the needs of a growing team 
• Partner with the API partner managers to work on integrations with content management software
• Design workflows and train contingent workers on new projects 
• Ensure all Content-related processes and procedures are well documented, including SOPs and training materials
• Ideate and facilitate supply team initiatives to drive HotelTonight supply OKRs
• Perform day-to-day operations to support the supply teams 
• Run reporting in our various systems such as Looker and Salesforce

Your Expertise:

• 12+ years of professional experience, preferably in an operations, content, editorial, or growth role within a fast-paced technology company
• The ability to get things done and navigate shifting priorities, projects and deadlines 
• Strong communication, organizational, and analytical skills; detail-oriented but moves fast
• Ability to adapt to trends in content marketing and consumer behavior
• You’re a quick learner and you’re fearless about doing whatever it takes to get the job done, even if it means making mistakes along the way.
• Passion, hunger and enthusiasm for the role and what we’re building is a must.

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list  If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

How We'll Take Care of You:

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.  

Pay Range
$160,000—$200,000 USD