Content Operations Associate

Job Description:

Job Summary:

iHerb is seeking a Content Operations Associate to join our Marketing team! This is a remote role, with a preferred location in Southern California. The ideal candidate will be responsible for developing, managing, and executing content across our digital platforms, and assisting in promotion campaign executions. This role will coordinate daily web content and ensure timely and up-to-date updates and promotions using iHerb’s proprietary web and content management systems (CMS). This position will communicate with various departments and handle special projects as assigned.

Job Responsibilities & Expectations:

• Support iHerb’s multiple departments (Digital Experience, Global Logistics, Merchandising, Human Resources, etc.) by managing all content updates for the global website
• Partner with the localization team to ensure content is translated into all 20+ languages the website is available in
• Set up global and regional promotions across all platforms, including iHerb’s app
• Improve internal efficiency by proactively developing new processes for optimized workflow
• Become an expert in functionality and features of iHerb internal tools and backend logic
• Partner with the Business Product Technology team to provide feedback and suggestions to improve internal tools for maximum efficiency
• Work cross-functionally with Digital Experience, Customer Experience, and other teams to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy
• Manage various websites, including core iHerb.com, Careers, and HR website
• Document changes to internal tools and processes when new features are introduced to the team.
• Demonstrate the ability to maintain a holistic view of projects while managing detailed execution.
• Adapt quickly to shifting priorities and business needs, ensuring seamless promotion campaign deliveries.

The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job. Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.

Knowledge, Skills, and Abilities:

Required:

• Strong oral and written communication skills
• Computer literate
• Attention to detail and accuracy
• Detailed and meticulous with great follow-through
• Ability to manage multiple tasks simultaneously
• Able to handle deadline-driven pressure
• Team Player

Equipment Knowledge:

• Familiarity with e-commerce industry is preferred
• Familiarity with SEO principles and best practices
• Knowledge of Google Suite and project management tools such as Asana

Experience Requirements: Generally requires a minimum of one (1) to three (3) years' related experience.

Education Requirements:

Bachelor's Degree in Marketing preferred, or a combination of education and equivalent work experience.

The anticipated pay scale for this position can be found below, however the pay range applicable to you may vary by geographic location based on where the job is located or where you work. The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry, education, etc. iHerb, LLC is a multi-state employer and this pay scale may not reflect positions that work in other states or locations.

Employees (and their families) that meet eligibility criteria as outlined in applicable plan documents are eligible to participate in our medical, dental, vision, and basic life insurance programs and may enroll in our company’s 401(k) plan. Employees will also be eligible for Time Off and Paid Sick Leave pursuant to the company’s policies. Employees will enjoy paid holidays throughout the calendar year. Eligibility requirements for these benefits will be controlled by applicable plan documents.

Hired applicant may be awarded Restrict Stock Units and receive annual bonuses pursuant to eligibility and performance criteria defined in the respective plan documents and policies.

For more information on iHerb benefits, visit us at iHerbBenefits.com.

Anticipated Pay Scale:

$22.28 - $35.44 USD