Consumer Services Specialist (Call Center- REMOTE)
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MO
Company:
UMB is a financial services organization dedicated to providing unparalleled customer experiences and fostering community engagement.
Summary:
The Consumer Services Specialist will manage inbound service center calls and deliver exceptional customer service. Candidates need a high school diploma, customer service experience, and availability to work specified hours.
Requirements:
Hard Skills: Knowledge of basic banking products including checking, debit, and credit card accounts, Ability to interact with and manage multiple computer systems, Basic understanding of privacy regulations
Credentials: High School Diploma or equivalent
Experience: 1-2 years customer service or similar work experience
Job Description:
The Consumer Services Specialist is responsible for delivering the Unparalleled Customer Experience and build relationships with UMB customers through the handling of inbound service center calls.
How you will spend your time:
- Interact with customers over the phone by accessing multiple systems in order to answer a variety bank related questions, provide information, resolve problems and cross sell appropriate products.
- Continue learning and maintaining skills through classroom training, self-paced online learning and the review of regular department communications.
- Performance will be measured based on call quality, talk time, cross sale success rate and demonstration of target competencies with monthly incentive opportunity.
- Other duties as assigned.
We’re excited to talk with you if you have:
- High School Diploma or equivalent
- Proficient in the English language
- 1-2 years customer service or similar work experience
- MUST be able to work during the hours of M-F 7am-8pm CT and Saturdays 8am-5pm CT
- Knowledge of basic banking products including checking, debit, and credit card accounts
- Ability to interact with and manage multiple computer systems to access client information.
- Basic understanding of privacy regulations and the need to authenticate customers prior to discussing account information.
- Demonstrates the ability to learn and pass assessments/training certificates.
- Demonstrates pleasant phone and interaction skills with customers.
Compensation Range:
$25,640.00 - $49,440.00
The posted compensation range on this listing represents UMB’s standard for this role, but the actual compensation may vary by geographic location, experience level, and other job-related factors.
UMB offers competitive and varied benefits to eligible associates, such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits. Benefit offerings and eligibility requirements vary.
Are you ready to be part of something more?
You're more than a means to an end—a way to help us meet the bottom line. UMB isn't comprised of workers, but of people who care about their work, one another, and their community. Expect more than the status quo. At UMB, you can expect more heart. You'll be valued for exactly who you are and encouraged to support causes you care about. Expect more trust. We want you to do the right thing, no matter what. And, expect more opportunities. UMBers are known for having multiple careers here and having their voices heard.
UMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law.
If you are a California resident, please visit our Privacy Notice for California Job Candidates to understand how we collect and use your personal information when you apply for employment with UMB.
About Us
Who we are
We are more than a company. We are advisors, consultants, problem solvers, friends, community members, experts, and we are here to help you make the best of every moment with a financial foundation that can help you succeed.
