Consumer Experience Representative
Apply NowLocation:
Orlando, FL, US
Company:
CenterWell is a leading provider of senior-focused primary care, emphasizing proactive, preventive care for seniors.
Summary:
The Consumer Experience Representative ensures optimized interaction between a company and its members through various responsibilities. Applicants need at least 2 years of technical and customer service experience, preferably in a call center environment.
Requirements:
Experience: 2+ years of technical experience, Previous inbound and/or outbound call center or related customer service experience, Quality assurance background, Electronic Medical Record experience and utilizing different platforms simultaneously, Intermediate in Microsoft Word, PowerPoint and Excel, Prior call center experience
Job Description:
Consumer Experience Representative
The Consumer Experience Representative ensures optimized interaction between a company and members.
Job Functions:
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Completes in-depth reviews of specific contacts with the intent to identify root cause, cost savings, contact elimination, efficiency and or/training opportunities.
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Use web-based technology, computer software/systems, and productivity tools to accomplish individual and team objectives.
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Regularly exercises discretion and judgment in prioritizing requests and interpreting and adapting procedures, processes and techniques, and works under limited guidance due to previous experience and depth of knowledge of administrative processes and organizational knowledge.
Required Qualifications
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2+ years of technical experience
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Previous inbound and/or outbound call center or related customer service experience
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Quality assurance background
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Electronic Medical Record experience and utilizing different platforms simultaneously
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Intermediate in Microsoft Word, PowerPoint and Excel
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Prior call center experience
Preferred Qualifications
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Bachelor's Degree
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Knowledge of Access
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Healthcare care experience
Scheduled Weekly Hours: 40
** PLEASE MAKE SURE YOU ATTACH YOUR RESUME TO YOUR APPLICATION (PDF or Word format) **
Interview Format – HireVue
As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability.
Work-At-Home Requirements
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Self-provided internet service must meet minimum speed criteria.
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Employees who live and work from Home in specified states will receive compensation for internet expenses.
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Work from a dedicated space lacking ongoing interruptions.
Benefits
Humana offers a variety of benefits to promote health and well-being, including health benefits effective day 1, paid time off, 401(k) with employer match, and more.
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
Pay Range
$39,000 - $49,400 per year
Description of Benefits
Humana provides competitive benefits that support personal wellness and informed healthcare decisions.
About us
About CenterWell Senior Primary Care: CenterWell provides proactive, preventive care to seniors...
About CenterWell, a Humana company: CenterWell creates patient-centered experiences, focusing on whole-person health.
Equal Opportunity Employer
