Consumables Specialist

Job Description:

Consumables Specialist

Remote - US / King of Prussia, PA Customer Care – Coffee Specialist /Full-Time /Remote Apply for this jobAbout QuenchQuench is a leading provider of filtered water systems to more than 120,000 commercial customers across North America, including more than half of the Fortune 500. Our point-of-use filtration systems, which are integrated into water coolers, ice machines, sparkling water dispensers and coffee machines, purify a customer’s existing water supply to provide reliable, convenient and sustainable drinking water. Headquartered outside Philadelphia, Quench is a subsidiary of Culligan International, one of the world’s leading water solutions companies.
Position Summary As a Consumables Specialist you will work closely with both the coffee and Bevi customers. You would be responsible for: phone and email contact with customers, technician support and communication, data entry, work order and sales order creation/coordination, handling product questions, coordination with internal teams such as Scheduling, Supply Chain, Sales and Account Management. A Consumables Specialist will strive to build and maintain business relationships with clients and internal customers, by providing prompt and accurate service, leading to customer satisfaction and loyalty.

Responsibilities

• Provide world-class customer service on every customer contact
• Deal directly with customers via phone or through electronic inquiries
• Respond promptly to all customer inquiries and requests and follow each inquiry through to completion
• Monitor accounts and create work orders for installation and service
• Develop knowledge of product to satisfy customer questions
• Handle and resolve customer complaints
• Identify and escalate priority issues
• Handle inbound technician calls and activate accounts
• Review and analyze customer data to determine action needed
• Work with strategic vendors to provide service to customer
• Maintain regular and reliable attendance
• Create Accounts for all new coffee business

Qualifications

• At least two years of previous Customer Care experience
• Must be able to multi-task and switch between different communication channels quickly and efficiently (email, phone, teams, etc.)
• Extremely organized and detail oriented
• Ability to work in a team and across different departments
• Must be resourceful and thorough in a fast-paced environment
• Must be adaptable, and perceptive to different customer personalities and understand your best approach for each situation.
• Must have a “customer-centric” attitude with an eagerness to provide world-class customer service
• Ability to communicate clearly and professionally, both verbally and in written correspondence
• Strong/Prompt communication skills with customers and internal departments
• Working knowledge of Microsoft Office (Outlook, Excel, Word)

Role Highlights

• Competitive compensation
• Fully Remote!

Benefits

• Medical
• Dental
• Vision
• Life insurance
• Disability
• 401(k)
• Paid time off
• Parental leave
• Additional voluntary benefits