Commercial Project Manager, Professional Services, Owners

Job Description:

Job Description

We’re looking for a Commercial Project Manager to create the foundation for long lasting partnerships with our clients by helping them onboard and grow with Procore. In this role, you’ll leverage a consultative approach to manage software implementations, conduct trainings, and increase product adoption. You’ll play an instrumental role developing roll-out strategies and executing the implementation and onboarding of new Commercial Businesses. To be successful in this role, you'll leverage your innovation and creative mindset and show a genuine curiosity in your client’s business, enabling you to identify unique solutions that drive value and foster strong partnerships while adapting to their evolving needs.

While our Project Management team works closely with all levels of our organization, including our sales team, this position does not include any direct selling-related tasks or activities. Our Project Management team is solely focused on ensuring Procore's clients are well supported, educated, and fully adopted on our platform.

This position reports to the Manager, Project Management, and can be based remotely from any US location. We’re looking for someone to join us immediately.

What you’ll do:

• Take new clients and transform them into Procore experts and evangelists through training (in person and remote via screen sharing software), support, and relationship management

• Provide the highest level of service and support to Procore’s clients through diligent communication

• Communicate with fellow team members (mentoring and asking questions) via instant messaging, email, phone, and face to face meetings

• Collaborate with all levels of the Procore organization to develop best practices, connect clients with Product Managers and Marketing to further client success and Procore’s evolution as a market leader

• Complete immersion and mastery of Procore’s product offerings, business model, services, emerging technologies, and Customer Success best practices

What we’re looking for:

• 5+ years of experience in project administration or management

• Previously managed implementation of SaaS software platforms including onboarding, training, and new client relationships is a plus

• Understanding of complex web and mobile applications utilized for documentation management, project management, or similar

• Construction or Commercial Real Estate pros looking to transition into a fast paced software company

• Procore experience is a plus

• Must be technology evangelists and promoters of modernizing the Construction industry

• Travel up to 10%