Collector

Job Description:

As a growing Fortune #124 company, we’re looking for motivated professionals to join our dynamic team. If you’re passionate about building a career in collections and want to be part of a fast-paced, customer-focused environment, we want to hear from you!

What You’ll Do:
As an AR Collector, you’ll play a key role in maintaining the financial health of our company by managing and collecting past due accounts. You'll work closely with customers to resolve account issues, ensure compliance, and support store operations.

Key Responsibilities:

• Monitor customer accounts for non-payments, declined or delayed payments, and other irregularities

• Contact customers to negotiate payment arrangements on delinquent accounts

• Educate and counsel customers on account terms and available payment options

• Use skip tracing tools and processes to locate customers as needed

• Maintain accurate and up-to-date customer account information and delinquency status

• Escalate severely delinquent accounts to the supervisor for repossession review

• Manage and maintain collection tracking systems

• Proactively engage in collection campaigns to reduce aging balances

• Follow all FDCPA guidelines and company policies during collection activities

• Accurately record customer interactions and transactions in the collections system

• Respond to customer inquiries within 1 business day

• Respond to store requests within 2 hours

• Provide store support and assist with resolving account discrepancies

What You’ll Bring:

• Previous experience in collections is required

• Basic knowledge of installment loans and customer protection laws

• Familiarity with loan origination documentation is a plus

• Proficiency in Microsoft Office (Excel, Word, Outlook)

• Excellent communication, negotiation, and problem-solving skills

• Self-motivated with strong organizational abilities and attention to detail

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.