Collections Consultant

Company Description

Upwork has partnered with an Enterprise client, which empowers healthcare organizations to improve behavioral and physical health outcomes through the most powerful care collaboration network with Real-Time Care Intelligence

They are seeking a highly disciplined, execution-focused Collections Consultant to manage complex, multi-year contracts through every stage of the invoicing and dunning process. This role is ideal for someone who thrives on urgency, understands how to influence outcomes in structured billing environments, and works within government/state collection cycle nuances.

Job Description

• Manage collections for government and state contracts, including navigating budget cycles and contract renewal periods.
• Own and execute the full dunning and follow-up process, including 30/60/90 day escalation workflows.
• Track outstanding invoices and proactively engage with internal billing teams and Account Managers (AMs) to drive resolution.
• Interpret contractual obligations to identify billing milestones and renewal triggers and ensure compliance with state-by-state guidelines.
• Work within customer portals to resolve payment-related issues.
• Advise billing teams on process improvements using data-driven methods

Qualifications

• U.S.-based with prior experience managing government/state collections.
• NetSuite ERP power user — you’ve lived in it, not just dabbled.
• Solid foundation in contracts, obligations, billing milestones, and renewal cycles.
• Deep familiarity with the timing of state payments, budget cycles, and the “creative” follow-ups often required.
•  Detailed-oriented mindset
• A sense of urgency and execution while adhering to processes
• A proactive mindset