CLOSER - HOMESTEAD TITLE

Job Description:

Job Summary

Part time Role

As a Closer at Homestead Title Agency, the affiliated title company of Fischer Homes, you will lead customer communication and facilitate smooth and efficient closing ceremonies for residential real estate transactions. The most rewarding part of this role is working one-on-one with customers as the final step in securing their dream home. If you find fulfillment in delivering exceptional customer service and ensuring a seamless closing experience, you will thrive in this role.

You will thrive in this role if you:

• Enjoy working directly with customers and guiding them through the home closing process.
• Approach your work with focus, accuracy, and timeliness.
• Desire to work with multiple tasks and priorities in a fast-paced environment.
• Communicate with both internal and external partners clearly to create a positive experience.
• Prioritize customer satisfaction and provide professional, attentive service to all parties involved in the closing process.

These skills will be used to:

• Coordinate, schedule, and manage all aspects of customer closings through mail, email, and phone, ensuring seamless communication and execution.
• Create and maintain customer files using title company software, ensuring data accuracy and completeness.
• Ensure accurate and timely closings across all lender types, managing customer touchpoints, closing ceremonies, and post-closing processes to achieve high customer satisfaction.
• Provide outstanding customer service by proactively addressing inquiries and concerns, ensuring all parties feel confident and informed throughout the closing process.
• Review and adhere to lender closing instructions to ensure compliance with requirements and timelines.
• Confirm receipt of proper funds and verify the accurate execution of closing packages.
• Collaborate to execute Title and Processing Team functions as needed, including title examinations, title reports, title commitments, title documents, recordings, title policies, loan documents, closing documents, and closing files.
• Ensure compliance with all applicable laws, underwriting standards, industry guidelines, and company policies, best practices, and Homestead policies when making decisions and performing duties.
• Participate in process improvement initiatives, training, and the adoption of new technologies to enhance efficiency and service quality.

Preferred Qualifications:

• Proven experience conducting residential real estate closings, including managing customer-facing interactions.
• Knowledge of real estate closings, the title insurance industry, and/or a related field.
• Familiarity with the lending industry and lender closing requirements.
• Experience with Qualia or similar title, escrow, and closing software.
• Preferred: Notary Public certification; Required: Must obtain Notary Public certification after hire.
• Preferred: Title insurance license; Required: May be required to obtain a title insurance license after hire.

Physical Demands and Work Environment:

• Must have use of sensory skills to effectively communicate and interact with other employees and the public through telephone and face-to-face contact.
• Have the capability to effectively use and operate various items of office-related equipment such as but not limited to a computer, calculator, copier, printer, scanner, and fax machine.
• Be able to sit for long periods of time with low periods of reaching and standing.
• Be able to lift and carry approximately 20-25 lbs unassisted.

The Value of a Career with Homestead Title Agency

Homestead Title Agency is the affiliated title company of Fischer Homes, one of the largest and most reputable home builders in the Midwestern and Southeastern states. Founded in 1980, Fischer Homes has grown to build over 32,000 homes and employs over 600 Associates. Fischer Homes’ solid reputation has been built largely by the talent of their Associates and has been recognized as the 30th largest builder in the United States.

We value diversity within the Homestead Title Agency organization and see each Associate as a team member and valuable asset. We select highly competent individuals to join our team, provide them with the resources, training, and development possible to make significant contributions and drive their success while determining their career paths. The rewards for their efforts are:

• professional development training programs.
• tuition reimbursement.
• competitive compensation.
• 401(k) with company matching contributions and profit-sharing.
• employee life Insurance.
• personal time off.
• inclusive leave.

Homestead Title Agency and Fischer Homes hold the highest ethical standards of business. We are honest and straightforward and will stand by our word. Our actions demonstrate respect, courtesy, and above all, fairness.