Clinical Operations Manager (Remote)

Job Description:

We are hiring a Clinical Operations Manager to drive provider quality at Rula by owning and optimizing key quality management processes across our network. This role will own specific programs within provider quality and will identify opportunities for improvement, launch cross-functional initiatives each quarter, and influence stakeholders to align on priorities.

Example areas of ownership include our provider quality reviews, provider-driven cancellations workstream, and note quality improvement. The ideal candidate is highly analytical (leveraging Excel/GSheets and SQL), has project management expertise, and brings a strong bias for action to spearhead efficiency.

Required Qualifications

• 5+ years of experience in strategy and operations-based roles (Business Operations, Product Operations, Consulting, etc.)

• Expert-level proficiency with Excel/GSheets, and advanced proficiency leveraging SQL for data analysis

• Skillfulness in applying structure, and bringing an attention to detail to prioritize project needs and drive continuous improvements

• Experience building trust and collaborating effectively alongside cross-functional stakeholders in a fast moving environment

Preferred Qualifications

While having the preferred qualifications enhances your candidacy, having all of them is not mandatory. We encourage all interested applicants to apply, even those who may not meet every preferred requirement.

• 1+ years of experience in a high-growth startup environment

• Experience in consulting, banking or other analytical sector/industry

• Expertise using Looker and Salesforce

• Experience working with provider populations/clinicians and leading critical initiatives to improving outcomes

We’re serious about your well-being! As part of our team, full-time employees receive:

• 100% remote work environment (US-based only): Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments

• Attractive pay and benefits: Full transparency of pay ranges regardless of where you live in the United States

• Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA

• 401(k) plan access: Start saving for your future

• Generous time-off policies: Including 2 company-wide shutdown weeks each year for self-care (for most employees)

• Paid parental leave: Available for all parents, including birthing, non-birthing, adopting, and fostering

• Employee Assistance Program (EAP): Support for your mental and physical health

• New hire home office stipend: Set up your workspace for success

• Quarterly department stipend: Fund team-building activities or in-person gatherings

• Wellness events and lunch & learns: Explore a variety of engaging topics

• Community and employee resource groups: Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for all

Our team

We believe that diversity, equity, and inclusion are fundamental to our mission of making mental healthcare work for everyone.  We are dedicated to having a culture of inclusion that will support our employees in feeling safe, seen, heard, and valued.