Clinical Engineering Customer Advocate - Atrium Health Remote FT Days

Job Description:

You must live in one of the following states to be considered for this remote opportunity: AL, CO, FL, GA, ID, KS, KY, ME, MI, NC, SC, VA, VT

PRIMARY PURPOSE

Provides system-wide HTM logistical support for customer requests, procurement of parts and services, invoice management, and clerical support/data entry, as required.

Major Responsibilities

• You must live in one of the following states to be considered for this remote opportunity: AL, CO, FL, GA, ID, KS, KY, ME, MI, NC, SC, VA, VT
• Responsible for receipt & dispatch of customer service requests & other inquiries through the CMMS work order system and/or via phone. Includes monitoring and recording internal resource availability, call escalation, and vendor management/scheduling.
• Processes HTM purchase requisitions of goods, services, and contract pools into purchase orders per departmental workflow, including obtaining proper levels of approval authority.
• As needed, trains front-line team members, suggests alternative sourcing, provides requestor updates to order status and escalates, coordinates with A/P to vet new vendors, ensures HTM compliance with preferred supplier vendor policies, and manages updates to purchase orders.
• Ensures all invoices are entered into AP system. Reconciles invoice (or contracted service reports), PO line items, and receipts prior to coding and authorizing payments.
• Documents and escalates variances with internal resources and vendors per department procedures.
• Provides SharePoint and CMMS data entry and updates under direction of an HTM leader.
• Compiles reports.
• Coordinates meeting planning and event logistics. Other duties as assigned.

MINIMUM JOB REQUIREMENTS

Education

High School or GED

Certification / Registration / License

n/a

Work Experience

Five or more years’ experience working within a healthcare office environment

Knowledge / Skills / Abilities

Excellent communication skills and understanding of basic medical equipment terminology in order to interpret problems described by service requesters. Ability to enter and retrieve data from selected software packages such as CMMS work order systems, SharePoint sites and libraries, and invoicing applications as required for daily work activities. Effective use of Outlook, excel and other business software. Demonstrates accuracy, thoroughness, and orderliness in performing job duties. Ability to work independently and as part of a team. Excellent customer service and communication skills. Ability to prioritize multiple, simultaneous work requests. Strong interpersonal, organizational and customer service skills. Ability to maintain a calm, professional demeanor under pressure.

PHYSICAL REQUIREMENTS AND WORKING CONDITIONS

DISCLAIMER

All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position. Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders.