Client Success Manager - California
Apply NowLocation:
California, CA, US
Company:
Trackforce is a leading SaaS platform for physical security workforce management, empowering security companies with streamlined solutions.
Summary:
The Client Success Manager will work directly with clients to retain and grow relationships while identifying expansion opportunities. Applicants should have experience in Client Success or Account Management and a track record of client relationship management.
Requirements:
Hard Skills: Excellent communication skills, Strong organizational skills, Strong presentation skills, Tech savvy
Experience: At least 2 years of professional experience in Client Success or Account Management., Experience in building and maintaining strong relationships with customers., A great track record of expanding revenue and mitigating customer churn., Experience working closely with other functions like Marketing, Sales, and Product.
Job Description:
Your Day-to-day
- Monitor and maintain client health scores monthly, developing and executing remediation and prevention plans for low-health customers.
- Act as the client’s internal advocate, collaborating with Product, Engineering, Finance, and other teams to address needs, resolve issues, and ensure alignment with client goals.
- Drive client renewals, including pricing discussions, to ensure long-term satisfaction and retention while reducing churn.
- Identify and facilitate cross-sell and upsell opportunities within your client portfolio.
- Proactively engage with customers to maximize their return on investment, ensuring they derive the most value from our solutions and adopt new product features effectively.
- Advise customers on strategies to improve performance, address gaps in our product that impact their success, and communicate opportunities for innovation and growth.
- Develop and nurture customers into advocates to increase brand awareness, build a sense of community, and foster long-term partnerships.
What You’ll Need
- At least 2 years of professional experience in Client Success or Account Management.
- Experience in building and maintaining strong relationships with customers.
- Empathy
- A great track record of expanding revenue and mitigating customer churn.
- Experience working closely with other functions like Marketing, Sales, and Product.
- Excellent communication skills, a great listener.
- Tech savvy and have experience implementing software on an account per account basis.
- Strong organizational and presentation skills.
Working at TrackForce
We offer a flexible, and fully remote environment so that you can harmonize your personal life with the fantastic work you will do here. Our team is highly focused on delivering value for our customers. Our recent merger has enabled us to become the true market leader in the security workforce management software space.
The values we live by: - Foster Curiosity - Lead with empathy - Take Ownership and be accountable - Empower diversity - Be True and act with Integrity.
