Client Services Representative (Temporary)

Job Description:

Job Description:

We are looking to hire a temporary Client Services Representative to support our Benefits Administration team. This position will begin in September and run through March 2026.

Responsibilities:

• Support large volumes of inbound and outbound contacts promptly.
• Identify customer needs, clarify information, research issues and provide next steps and solutions.
• Keep detailed records of contacts in the agent ticketing system.
• Maintain ownership of contact experience and resolution for assigned casework.
• Follow compliance guidelines and reference job aides when addressing varying topics.
• Accurately and actively utilize the ticketing process to collaborate with team members and resolve assigned cases.
• Maintain awareness of client updates, policy or procedure changes
• Ability to meet or exceed established goals for both internal call monitoring audits, contact metrics, and client satisfaction surveys.
• Project a professional attitude and positive image.
• Build sustainable relationships with internal service partners.
• Complete educational seminars to enhance knowledge, performance and maintain continuing educations requirements.
• Demonstrate strong soft skills, including active listening, empathy, and adaptability. Anticipate customer needs and tailor responses accordingly.
• Adhere to attendance and punctuality standards.
• Adapt to change and meet the changing demands of the work environment.
• Assist other department personnel as needed due to fluctuating workloads.
• Compliance with HIPAA regulations and all Baker Tilly Vantagen guidelines.

Qualifications:

• High School Diploma required, Associates Degree preferred.
• A minimum of 1 year customer service experience with high level of customer engagement.
• A basic understanding of health insurance terminology is preferred.
• Ability to effectively work in a remote contact center environment.
• Strong data entry skills and proficiency in the use of a PC, including use of multiple applications simultaneously.
• A hard-wired ethernet connection is ideal – high- speed WIFI is acceptable if stable.
• Ability to work in high pressure environment and deal effectively with all customers.
• Commitment to high quality service.
• Excellent oral & written communication skills.
• Ability to locate and interpret complex information from a variety of data sources.
• Ability to work in a fast-paced production and quality environment to meet required standards.

The compensation range for this role is $18 to $20. Actual compensation is influenced by a variety of factors including but not limited to skills, experience, qualifications, position, and geographic location.

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