Client Program Manager (Acumatica)

Job Description:

About Net at Work

Founded in 1996, Net at Work is one of North America’s largest technology advisors and solution providers for small and mid-size businesses. Our award-winning consultancy offers a rich portfolio of next-generation technology, industry expertise, implementation and managed services to help organizations derive value from the transformative benefits of technology. 

Through the integration of ERP, HCM and/or CRM solutions, Net at Work  offers unique, industry-specific  solutions and operation platforms that enable companies to compete more effectively in today’s digital economy. For more information, visit www.netatwork.com. 

About this Position

The Client Program Manager is responsible for overseeing service delivery for our strategic clients or clients engaged in our Customer Experience Plan support program within our Acumatica product line. This includes ensuring alignment across project stakeholders through project governance and application of delivery standards, collaborating with our project delivery teams (Acumatica and associated teams), providing strategic guidance and leadership to our clients, serving as an escalation path, and participating in continuous improvement efforts to define and refine Net at Work standard practices.  

Job Responsibilities

• Collaborate with Sales, Customer Experience Manager and Practice Leadership in representing our delivery methodology and engagement model to assigned portfolio of clients.
• Ensure that the vision for clients' strategic initiatives & project scope is clearly defined and understood by the entire delivery team, validating that it aligns with client business strategy.
• Manage all escalations within portfolio and coordinate necessary escalations to Practice Leadership.
• Establish regular communication with client Project Sponsors to communicate status, risks, change, and to provide strategic guidance and stay in tune with potential changes to client business needs.
• Provide excellent service and build ongoing, trusting relationships with clients to drive collective client and team success.
• Identify additional opportunities within your client portfolio, and coordinate with sales and practice leadership on opportunity management.
• Develop Statements of Work for client initiatives including scope definition, budget, and high-level timeline objectives as needed based on support delivery model.
• Collaborate with Practice Account Management team to ensure Account Management functions are performed and incorporated into delivery.
• Assist with aligning client work with appropriate delivery resources.
• Provide guidance, mentorship, and support to your project teams to enable their success throughout the project.
• Collaborate with Development, Quality Assurance and Product Teams as needed for client deliverables.
• Partner with Project Managers in communication with client project sponsors regarding status, identifying and mitigating risks, change, open issues, work requests, etc.
• Be a great teammate, provide mentorship and leadership as opportunities arise, chip in where needed to provide clients with a great experience.
• Set aside time for self-development by attending training or self-learning on key subjects.
• Actively represent our culture by leading and participating in efforts around continuous improvement, learning, professional development, and team building.

Job Requirements

• 5+ years of direct work experience in a project leadership capacity including all aspects of process development and project lifecycle execution
• Experience directly managing and mentoring team members preferred
• Strong understanding of organizational change management considerations for ERP or large technology projects
• Excellent written and verbal communication skills with audiences of all levels
• Ability to present project status, risks, issues, analysis, and strategic recommendations to Client Executive sponsorship, project management and other stakeholders.
• Strong technical aptitude
• Solid interpersonal skills, and ability to establish and maintain effective working relationships within and outside of Net at Work
• Ability to work primarily client facing and concurrently manage multiple projects.
• Ability to work collaboratively for the best interests of the business and the team.
• Ability to communicate effectively in both spoken and written English.
• Strong Microsoft Office skills.
• Travel Required: Incumbent is expected to periodically meet with client teams across the United States and will be asked to attend industry events from time to time. Estimated travel 20-25%.

Customer Requirements

This job may require access to customer information, systems, and/or premises.  As a result, this job may require customer approval for such access as an essential job function.

Compensation and Benefits

Base salary range: $110,000 to $135,000.

This position is also eligible for a bonus in accordance with the terms of the Company's plan.

Please note that the quoted pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) experience, including industry or product-specific experience, education, knowledge, skills, and abilities, as well as internal equity, alignment with market data, and/or other applicable laws.  

We provide competitive, affordable, and diverse benefit programs that support your total health – from healthy body to healthy mind. These benefits support you and your family in all aspects of life: 

• Health and Welfare (Medical, Dental, Vision) 
• Accident, Critical Illness, and Hospital Indemnity  
• Employee Assistance Program (EAP) 
• Life and AD&D Insurance 
• Short- and Long-Term Disability Insurance 
• Flexible Spending Accounts 
• Transportation and Parking Accounts 
• Health Savings Accounts (with company contribution) 
• Retirement Planning (401k with matching contribution) 
• Legal Benefits 
• Identity Theft Protection 
• Pet Insurance 
• Wellness Program Offerings 
• Paid Time Off, accrued per pay period based on years of service starting at 15 days annually.  
• 8 Paid Holidays per year, including 1 floating holiday. 

The compensation and benefits information is accurate of the date of this posting and subject to plan eligibility. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. 

The Company expects to accept applications for this position until August 6, 2025 but encourages interested applicants to apply as soon as possible. We will review this information and one of our Talent Acquisition professionals will reach out if your background aligns to the positions.  

EOE/Diversity & Inclusion Statement

Net at Work is dedicated to unleashing the power and potential of our employees and teams by creating a vibrant and inclusive workplace where each employee can be their best. We are committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We embrace and encourage equitable treatment of our employees and strive to create a work environment free of discrimination at all organizational levels and in all forms. Net at Work recognizes the rights of all individuals to mutual respect and the acceptance of others without biases based on differences of any kind. 

Net at Work is a proud equal opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members that is free of discrimination and harassment. All employment decisions at Net at Work are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, family or parental status, gender, gender identity or expression, sexual orientation, national origin, veteran or disability status, or any other status protected by the laws or regulations in the locations where we operate.