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Client Onboarding Manager

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Full-time Remote 18d ago

Location:

US

Company:

Firstbase is part of AppDirect, delivering infrastructure for remote and hybrid work, supporting both companies and workers.

Summary:

The Client Onboarding Manager will oversee the onboarding process of enterprise customers and manage implementation tasks. Candidates need strong project management skills and at least 3 years in relevant roles.

Requirements:

Technology: Mobile Device Management (MDM), Apple device management, Windows device management, API Troubleshooting

Hard Skills: project management, client relationship management, technical support

Credentials: bachelors-degree

Experience: 3+ years in Engagement Manager, Implementation Consultant, or Technical Account Manager roles, Experience with equipment supply chain management and technical knowledge in end user computing (laptops, MDM, device management)

Job Description:

As the Firstbase Client Onboarding Manager, you will organize and oversee the entire customer onboarding process, working hands-on with implementation tasks and collaborating with cross-functional teams. Serving as the main client contact until handover to Customer Success, you’ll ensure a smooth transition and help establish best practices for onboarding. This role requires strong project management, technical skills, and the ability to manage multiple projects, playing a key part in shaping our customer experience and supporting company growth.

What you’ll do and how you’ll have an impact

  • Manage onboarding for multiple enterprise customers at once.
  • Build and maintain strong client relationships throughout onboarding.
  • Coordinate implementation activities with client and internal teams.
  • Provide training and support to client administrators.
  • Oversee technical setup, configuration, and integrations.
  • Track and manage service activation tasks and project milestones.
  • Create and maintain client-focused training materials and documentation.
  • Identify and address risks, technical issues, and process improvements.
  • Lead cross-functional teams to ensure successful and timely project delivery.
  • Seek opportunities to expand services and enhance client experience.

What we’re looking for

  • Self-starter with strong execution skills, comfortable working remotely.
  • Excellent project management, written, and oral communication abilities.
  • Technically hands-on and able to quickly self-learn new platforms.
  • Motivated by fast-paced, early-stage startup environments and continuous improvement.
  • Passionate about Firstbase’s mission and the future of work.
  • Bachelor’s degree or equivalent experience.
  • 3+ years in Engagement Manager, Implementation Consultant, or Technical Account Manager roles.
  • Experience with equipment supply chain management and technical knowledge in end user computing (laptops, MDM, device management).
  • Strong leadership, interpersonal, problem-solving, and decision-making skills.
  • Able to work flexibly with distributed teams across multiple regions.