$17.00–$18.00/hr

Claims - Call Center Associate (Fully Remote)

Full-time Remote 9d ago

Location:

Fairfield, OH, US

Company:

The Cincinnati Insurance Companies prioritize people and promote a service-oriented culture centered around independent agents.

Summary:

The applicant will be responsible for entering new claims and assisting in call resolution within a claims call center. Candidates should have strong communication skills and the ability to manage customer inquiries effectively.

Requirements:

Technology: Microsoft Word, Microsoft Excel

Hard Skills: excellent written and verbal communication skills, ability to resolve issues through research and communication, work efficiently to meet service level agreements, strong customer service skills

Job Description:

Job Description - Claims - Call Center Associate (Fully Remote) (2500394)

Claims - Call Center Associate (Fully Remote) - (2500394) US-OH-Fairfield

Description

Make a difference with a career in insurance

At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we’re looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss. Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate that Actions Speak Louder in Person®.

If you’re ready to build productive relationships, collaborate within a diverse team, embrace challenges and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow.

Start your journey with us

The Claims Operations is currently seeking a full time claims call center associate to enter new claims in the claims management system application using information obtained from the policyholder or a Cincinnati agent during telephone interviews or from faxes received, and route calls for the Headquarters Claims department.

The pay range for this position is $17.00-$18.00 hourly. The pay determination is based on the applicant’s education, experience, location, knowledge, skills and abilities. Eligible associates may also receive an annual cash bonus and stock incentives based on company and individual performance.

Be ready to:

handle calls and aid in resolving inquiries from field representatives and external customers
enter claim information from calls into CMS
create and execute reports
route calls for the Headquarters Claims department
work on projects as requested
attend department training
portray a positive attitude through verbal and written communication and job performance
communicate with management to discuss development opportunities
show initiative in assisting other associates
strive to provide excellent service to internal and external customers

Be equipped with:

excellent written and verbal communication skills
ability to resolve issues through research and communication with supervision and other associates
work efficiently to meet service level agreements
listen carefully and follow directions
type accurately and efficiently
perform routine daily tasks
input data entry accurately
strong customer service skills
experience with CMS and PMS is helpful
familiar with Microsoft® Word and Excel

Shift:

Monday-Friday – 12:00 PM - 8:45 PM EST

Enhance your talents

Providing outstanding service and developing strong relationships with our independent agents are hallmarks of our company. Whether you have experience from another carrier or you’re new to the insurance industry, we promote a lifelong learning approach. Cincinnati provides you with the tools and training to be successful and to become a trusted, respected insurance professional – all while enjoying a meaningful career.

Enjoy benefits and amenities

Your commitment to providing strong service, sharing best practices and creating solutions that impact lives is appreciated. To increase the well-being and satisfaction of our associates, we offer a variety of benefits and amenities. Learn more about our benefits and amenities packages.

Many departments at our Headquarters in Fairfield, Ohio, offer hybrid work options, empowering associates to work from home several days a week. Depending on your role and responsibilities, hybrid and fully remote options may be available.

Embrace a diverse team

As a relationship-based organization, we welcome and value a diverse workforce. We provide equal employment opportunity to all qualified persons without regard to race; creed; color; sex, including sexual orientation, gender identity and transgender status; religion; national origin; age; disability; military service; veteran status; pregnancy; AIDS/HIV or genetic information; or any other basis prohibited by law. Learn more about the Federal Employment Notices.