Chatline Specialist

Job Description:

COME BUILD HOPE WITH US!

MHP hiring a part time Chatline Specialist to offers supportive, confidential, reassuring non-crisis assistance over the phone to peers and referrers callers to crisis triage as appropriate.

The position is located at 833 Chestnut Street, Philadelphia, PA 19107, with part-time 15-hour schedule, Monday - Friday, 4:00 PM - 7:00 PM, and a starting salary of $16.00/hour.

MHP is the proud recipient of Mental Health America's 2023 Platinum Bell Seal Award—an national recognition for our commitment to nurturing mentally healthy workplaces. Join us in revolutionizing workplace well-being and raising the bar for mental health excellence!

WHAT YOU'LL DO

• Creates and facilitates group curriculum and lesson plans that support adult learning and knowledge discussing recovery skill building, daily world events, and whole health support; creates handouts and maintains documentation to support the topic of the group.
• Organizes participants in groups and encourages them to help one another succeed.
• Collaborates with participants to identify and access community resources for developing natural supports to increase their success in the community.
• Supports the development of a participant's recovery plan, and coordinates supports and resources to help each participant's recovery plan in order to support participants in becoming self-sufficient.
• Obtains necessary information during the intake process (if required), and collaboratively documents their progress in MHP's electronic health records system; ensures that all data is correct by verifying the information with the participant; maintains required documentation, including but not limited to, daily logs and progress notes, shift reports, Incident Reports and housing applications.
• Other duties as assigned to fulfill MHP's mission.

Requirements

• High School Diploma/GED required.
• 1 year of related work experience (including internships and volunteer work).
• Credentialed as a Certified Peer Specialist is a plus.
• Must possess basic computer skills to perform job duties including desktop computing, typing, e-mail, time sheet management, electronic health records, internet research, etc. and the ability to learn software applications relevant to your position.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
• Strong skillsets in oral and written communication, cultural competence, interpersonal relationships and teamwork, attention to detail, customer service, time management, autonomy, problem solving and organization.
• Must be able to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary customer service.

***Effective November 15, 2021, all new employees will be required to be fully vaccinated against COVID-19 before beginning employment with MHP. Reasonable accommodations will be considered for those with qualifying medical or religious exemptions.***

PHYSICAL DEMANDS

• Sit at a desk with ergonomically appropriate equipment.
• Lift up to 15 lbs.
• Ability to maintain regular, punctual attendance and be available for flexible work schedule, including evenings and weekends and/or work holidays/overtime as needed.
• Ability to drive a multi-passenger van (including at night) and physically support passengers during ingress/egress as needed and/or assist disabled individuals in an emergency evacuation.
• Remain awake during entire shift, including break times.
• Walk around multiple MHP locations and in the community in areas that may not be handicap accessible. May be required to have the ability to enter, exit and drive personal or agency vehicles and/or public transportation depending on the needs of the department.
• Frequent talking and listening. Must be able to talk, listen, retain information and speak clearly and accurately; possible exposure to loud and/or vulgar language and hostile gestures.
• Ability to perform the essential job functions while meeting qualitative and/or quantitative productivity standards safely and successfully with or without a reasonable accommodation.

Reasonable accommodations will be made to enable individuals with disabilities to perform their essential job duties.

We strongly encourage people of color, members of the LGBTQIA community, veterans, parents, and individuals with disabilities to apply. MHP is an equal opportunity employer and welcomes everyone to our team! If you need reasonable accommodation at any point in the application or interview process, please let us know.

ABOUT MHP

Mental Health Partnerships (MHP) seeks to empower individuals with mental health challenges to live full and satisfying lives, based on their specific needs and choices, all while remaining connected to their families, friendships and communities.

MHP offers over 40 services throughout the Greater Philadelphia region and beyond, including Bucks, Chester, Delaware, Montgomery and Philadelphia counties in Pennsylvania, and select locations in the state of Delaware.