Channel Sales Manager

Job Description:

OUR HISTORY

Verve Cloud Inc. is a Nationwide cloud-based voice, internet and unified communication service provider. We operate a fault-tolerant and multi-carrier network infrastructure that supports small to enterprise business clients. We are a single source provider offering a full suite of UCaaS services to meet our client’s communication and technology needs.

AWARD WINNING CULTURE: Great Place To Work 2020-2022 / Best Places To Work 2019-2022 / Fortune Best Places To Work 2020 and 2025.

GENERAL SUMMARY: The Channel Sales Manager develops, maintains, and wins relationships with assigned agents and referral partners. The Channel Sales Manager is responsible for supporting and training referral partners and agents to achieve sales activity from and through the Channel. The role includes both direct and indirect sales work, often involving the end user client.

Requirements

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Maintain a knowledge of Company products and services and be proficient in presenting the Company value proposition
• Establish new agent relationships and oversee their onboarding process
• Vice President of Sales will assist with new agent negotiations
• Establish and maintain sufficient channel activity to generate the agreed upon monthly revenue goal
• Refer to the compensation plan for the monthly revenue goal
• Develop good working relationships with prospective and established agents
• Train agents on Company products, services and business processes, and provide guidance as needed
• Complete sales proposals and associated documentation in a timely manner
• Support the sales activities of our agents and referral partners
• Attend sales meetings and sales training meetings as required by Company senior staff
• Complete reporting of new opportunities, closed sales, agent information and other required metrics in the Company database in a timely, accurate and thorough manner
• Attend all sales hand-off meetings with Project Engineers to ensure a smooth transition to Operations
• When requested by Operations, attend and support first-day-of-service activities at a client site
• This may include agent support, client interface and end user training
• Provide market intelligence and pricing from competitive offerings to the Company management team
• Perform other duties or changed duties as needed or directed
• Maintain and grow in Company desired characteristics according to our Mission and Values

QUALIFICATIONS AND KEY SKILLS

• Acts with integrity in dealing with customers and co-workers; not afraid to do the right thing; takes responsibility for mistakes and achievements; treats others in a respectful manner
• Ability to speak and be understood, and to hear conversational tone of voice, with or without reasonable accommodations
• Ability to read written or printed materials the size of typewritten characters, with or without reasonable accommodations
• Proficiency with Microsoft Office (Outlook, Word, Excel, and PowerPoint)
• Generate sufficient channel sales activity to support the agreed upon monthly revenue goal
• Add at least one new agent relationship to the channel every 60-days
• Proactively assess, clarify and validate agent and referral partner needs and expectations
• Ensure that agent and referral partners maintain their commitments to Company
• Conduct all business both in and out of the office in a professional manner
• Other accountabilities as assigned
• Possess knowledge of industry terminology and practices
• Sales experience in the telecommunications or IT services industry
• Experience with co-location, internet, and telephony
• Work independently with minimal supervision and have the discernment to approach management as needed
• Ability to effectively communicate with all levels of staff as well as customers and vendors in a proactive manner
• Ability to present and explain technical information in a way that establishes rapport, persuades others, and gains understanding from non-technical people
• Ability to use CRM software proficiently

EDUCATION, TRAINING & EXPERIENCE

• Bachelor’s degree or equivalent combination of education and experience
• Minimum 4 years of prior experience in channel or technology sales