Casualty/Auto Adjuster - (Hartford, CT - Providence, RI - Boston, MA)

Job Description:

Casualty/Auto Adjuster - (Hartford, CT - Providence, RI - Boston, MA)

Our Story
Imagine being part of a team that’s not just shaping the future but actively driving it. At Davies North America, we’re at the forefront of innovation and excellence, blending cutting-edge technology with top-tier professional services. As a vital part of the global Davies Group, we help businesses navigate risk, optimize operations, and spearhead transformation in the insurance and regulated sectors.

Davies Claims North America is looking for a Casualty/Auto Adjuster to investigate personal & commercial lines premises liability and automobile claims in Hartford, CT, Providence, RI or Boston, MA. Reporting to the Branch Manager, you will complete field assignments in accordance with company standard performance timeframes and as specified by any client benchmarks.

To be successful in this role, you need to effectively manage a calendar and scheduling of various duties, perform routine diary entries on a caseload of assignments, work independently and demonstrate the ability to make independent judgments and decisions, and be able to load and unload equipment as well as bend, walk, and climb for consecutive hours while inspecting damaged property and conducting field scene investigations. You must also possess the ability to carry and climb a ladder, as well as conduct roof inspections. Additionally, you will need to be capable of sitting in a vehicle and driving long distances. This role is a full-time, home office and field-based position based out of the greater Providence, RI and Hartford, CT area

Key Responsibilities

• Carry a technical case load of claim assignments
• Investigate claims to determine liability and potential exposure
• Manage time and assignment caseloads with the objective of providing a quality work product as well as meeting invoicing goals, as outlined in the adjuster's Performance Evaluation and Goals
• Complete field assignments in accordance with company standard performance timeframes and as specified by any client benchmarks
• Take recorded statements for all type of claims focusing on securing factual information necessary to effectively adjust the claim being investigated
• Focus investigation of property and casualty losses to determine origin and cause of a loss
• Prepare written estimates for repairs utilizing computer based estimating software
• Make recommendation of payment based upon facts as determined during the investigation of the claim assignment
• Review and evaluate medical records and invoices
• Nurture and maintain good relations with all clients
• Maintain necessary licensing in good standing that may be required and obtain any continuing education certification as required by the licensing state(s)
• Exhibit company values of We are Dynamic, We are Innovative, We are Connected, and We Succeed Together
• Perform other duties as assigned

Skills, knowledge & expertise

• Effectively manage a calendar and scheduling of various duties, perform routine diary on a case load of assignments, work independently and demonstrate the ability to make independent judgments and decisions
• Capability to use a computer and willingness to learn new software programs and claim handling techniques for various types of claims
• Possess strong organizational skills with demonstrated ability to work independently and deal effectively with multiple tasks while meeting deadlines, which may include standard performance timeframes and client specific benchmarks
• Possess excellent communication skills, both verbal and written, and transmit information to clients utilizing proper spelling and grammar to ensure all written communication is presented in a professional manner
• Proven customer service ability to meet and deal with people effectively, including claim settlement negotiations 
• Willingness to occasionally work unusual hours to include those times when the assignment volume may increase to ensure timely and effective claim handling
• Express interest to improve one's knowledge by meeting educational goals
• Preparedness to travel to Charleston, SC to onboard and train in the field for onsite property damage inspections through the training period
• Associate or bachelor’s degree 
• Trade, military or technological experience 
• Construction knowledge and experience
• Understand liability and property policy language and be able to make coverage recommendations

Benefits

Benefits
At Davies North America, we are dedicated to supporting the well-being and future of our qualifying employees. Our comprehensive benefits package includes:

• Medical, dental, and vision plans to ensure your health and that of your family.
• A 401k plan with employer matching to help you build a secure financial future.
• Our time-off policies, including Discretionary Time Off for exempt employees and Paid Time Off (PTO) package for non-exempt employees, reflect our commitment to promoting a healthy work environment.
• Paid holidays.
• Life insurance and both short-term and long-term disability plans, providing essential financial protection for you and your loved ones.

 Diversity and Inclusion
Davies is dedicated to fostering a diverse and inclusive workplace that embraces a wide range of perspectives and experiences. We believe that diversity of thought is essential for innovation and creativity, and we actively promote an environment where all voices are valued and heard.

About Davies

We are a specialist professional services and technology firm, working in partnership with leading insurance, highly regulated and global businesses.

We help our clients to manage risk, operate their core business processes, transform and grow. We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation & risk, customer experience, human capital, digital transformation & change management.

Our global team of more than 8,000 professionals operate across ten countries, including the UK & the U.S. Over the past ten years Davies has grown its annual revenues more than 20-fold, investing heavily in research & development, innovation & automation, colleague development, and client service. Today the group serves more than 1,500 insurance, financial services, public sector, and other highly regulated clients.