Call Center Manager, Insurance
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Full-time
Remote
31d ago
Location:
US
Company:
Centerfield delivers outcome-based digital marketing solutions and personalized omnichannel experiences for leading brands.
Summary:
This role involves leading and managing a remote team of sales representatives to achieve sales goals in the insurance industry. Applicants need over five years of relevant experience in a call center environment and strong communication skills.
Requirements:
Experience: 5+ years as a lead sales representative or similar role, ideally in a verification or customer service remote call center environment
Job Description:
How You'll Contribute…
- Lead and manage a team of sales representatives in a virtual call center environment, providing guidance, support, and motivation to achieve sales targets and performance goals.
- Cultivate a positive and inclusive team culture that promotes collaboration, innovation, and alignment with organizational values, ensuring a supportive and high-performing work environment.
- Manage sales metrics and performance indicators, analyzing data to identify trends, opportunities, and areas for improvement.
- Develop and implement sales strategies to drive revenue growth and maximize sales opportunities in the insurance marketplace.
- Oversee team’s workforce management - team schedules, attendance & commissions
- Conduct regular performance evaluations and provide feedback to team members, including reviewing QA scores, optimizing their performance and discussing professional development.
- Handle escalated customer inquiries and issues, demonstrating a commitment to resolving concerns and delivering exceptional customer service.
- Collaborate with cross-functional teams, including quality, compliance, training and development, and operations, to support sales initiatives and drive business objectives.
- Ensure compliance with all applicable regulations to maintain the integrity of sales practices and uphold ethical standards.
- Stay informed about changes in call center regulations, industry trends, and competitive landscape to adapt sales strategies and tactics accordingly.
What We're Looking For...
- 5+ years as a lead sales representative or similar role, ideally in a verification or customer service remote call center environment
- Strong written and verbal communication skills with the ability to manage and motivate a remote team.
- Willingness to engage with the employees and provide feedback in a positive and encouraging manner.
- Detail-oriented with strong performance analysis skills
- Excellent organizational skills for managing multiple tasks and deadlines
- Self-starter who thrives both independently and in a team
- Team player with a big-picture mindset
- Proactive problem-solver who takes ownership and calculated risks
- Experience with Google Docs or Microsoft Office.
Life At Centerfield...
- Competitive salary + semi-annual bonus
- Unlimited PTO – take a break when you need it!
- Industry leading medical, dental, and vision plans + generous parental leave
- 401(k) company match plan – fully vested day 1
- Award winning culture & unprecedented team spirit (featured in LA Business Journal & Built In LA)
- Paid charity and volunteer days (local mentor programs, adopt a pet, beach cleanup, etc.)
- Career growth – we enjoy promoting from within!
- #LI-TM1
