Business Analyst (QCO) - Strategic Implementation & Field Liaison

Job Description:

The MBTA is working on supporting the frontline workforce by implementing a portable, field-accessible solution to centralized safety resources/rules/procedures/bulletins that govern their work and enable remote data collection replacing cumbersome processes enhancing safety and quality. The solution entails implementing software and delivering mobile devices.

For this initiative, we are seeking a dynamic, mid-level Business Analyst who thrives at the intersection of process design, stakeholder engagement, and real-world process implementation and adoption with user experience focus. This is not your average BA or Change Management Specialist role—our ideal candidate is a master facilitator with sharp analytical skills, an eye for detail, ability to translate vision into structured documented requirements, and a genuine interest in improving work conditions for the MBTA frontline.

Principal duties and responsibilities:

• Conduct insightful stakeholder interviews to extract vision and translate it into actionable workflows and Requirements Traceability Matrices (RTMs)
• Collaborate cross-functionally to define, map, and validate end-to-end processes
• Document high-quality, intuitive process and data flows using Visio
• Provide ad hoc data analysis to support business analysis, Change Management, and delivering a data driven solution.
• Assist in defining testing scenarios, conducting testing, and validating business requirements
• Support software implementation efforts, from persona definition to user engagement and field adoption
• Support development of communications for both end users and executive level audiences
• Act as a friendly ambassador for both the product and the end users—supporting tech adoption, surfacing practical insights, and lead with empathy on reported issues.
• Create content to communicate all aspects of the project. This may include infographics, posters, video, flow charts, etc.

Minimum experience and required skills:

• Training in Lean or Six Sigma methodologies
• Familiarity with Agile development environments
• PMI-PBA or similar business analysis certification
• Experience navigating cross-functional teams and complex stakeholder landscapes
• Background in audience engagement, solution marketing and promotion,
• Experience with content development tools such as Canva, Photoshop, Miro, or any video edition software, e.g., Adobe-Premier Pro, Ispring, etc.

Preferred experience and skills:

• Experience with Comply365 implementation
• Proven experience in process design, documentation, and stakeholder facilitation
• Demonstrated ability to ask the right questions and align with business goals
• Strong command of Visio for process mapping
• Background in organizational transformation and software implementation projects
• Proficiency in Excel, Word, and documentation best practices (excel assessment may be administrated as part of interview process)
• Comfortable working in the field and supporting adoption efforts with a human-centric approach
• Eager to learn, adaptable, and thrives in a fast-paced, collaborative environment

Substitutions:

• A High School Diploma or GED with an additional seven (7) years of directly related experience substitutes for the bachelor’s degree requirement.
• An associate degree from an accredited institution with an additional three (3) years of directly related experience substitutes for the bachelor’s degree requirement.
• A master’s degree in a related subject substitutes for two (2) years of general experience.
• A nationally recognized certification, or statewide/professional certification in a related field substitutes for one year of experience.

Minimum education:

• A bachelor's degree from an accredited institution.

Location:
This role will be hybrid, and we will need this person to be local to MA.
Compensation:
$50 - $65/hr and up to 1880 hours per year.