Bilingual Virtual Receptionist

Job Description:

Bilingual Virtual Receptionist

At Berkshire Receptionists, we're in the business of relationship building. By joining our team, you represent the first impression for our clients, from innovative law practices to around-the-clock contractors, essential medical practices, and more. Helping connect the dots between professionals and their customers, making a difference one call or chat at a time! Do so while also enjoying our company benefits, incentive opportunities, welcoming family culture, and more!

Our Mission: To forge seamless connections between businesses and their clientele through tailored communication solutions, nurturing lasting relationships, and consistently surpassing expectations. Are you driven by a passion for customer service? Whether you're seeking full-time or part-time opportunities, we're eager to connect with you!

Operator Role

Empathize. Communicate. Resolve.

• We're seeking top-notch Bilingual Spanish Customer Service Representatives to deliver exceptional support for our clients.

Berkshire Receptionists proudly serves a diverse range of industries, ensuring exceptional communication solutions tailored to meet the unique needs of each client. We're adept at providing seamless support across all industries.

What you'll do

• Answer inbound calls and make outbound calls with professionalism, warmth, and accuracy
• Follow call scripts and industry-specific guidelines while actively listening and addressing caller needs
• Perform lead intakes, gather information, and document details with precision
• Schedule appointments and transfer calls to the appropriate contacts as needed
• Dispatch messages accurately and efficiently, ensuring clear and detailed communication
• Navigate multiple systems and maintain thorough call documentation
• Provide outstanding customer service by demonstrating empathy and patience
• Live chat, SMS, and email support

Qualifications

• Bilingual English/Spanish
• Strong verbal and written communication skills
• Ability to multi-task and remain focused in a fast-paced environment
• Excellent listening skills and a keen attention to detail
• Empathetic and compassionate approach to customer interactions
• Intermediate to advanced computer skills
• Ability to maintain positivity and patience under pressure

Compensation

At Berkshire Receptionists, we're thrilled to announce our aggressive pay structure. We believe in recognizing and rewarding hard work and dedication. That's why our starting wages are among the best in the industry:

Weekly Direct Deposit $16.00/hr. + 6 month increase

• • 6 Month Anniversary: $1.00/hr + Weekly Performance Bonus Potential

Our operator's weekly performance bonuses can be earned based on exceeding performance expectations and maximizing your earning potential. We're committed to supporting our team members as they excel in their roles and contribute to our collective success.

Benefits

• Health/Dental/Vision Coverage (FT)
• PTO (Start earning on day one)
• Employee Assistance Program (Free Training & Development Courses)
• Childcare Reimbursement
• Gym Membership Reimbursement

Core Values

• Professionalism: Our foundation is built upon the pillars of integrity, respect, and a dedication to uphold the highest standards in every interaction.
• Always Improving – We navigate an evolving business landscape with agility, adapting swiftly to meet our clients' needs.
• T.E.A.M. (Together Everyone Achieves More) – As a third-generation, family-owned business operated by the Shooster Family, we foster a work environment where our team is family, and our family is ever-growing.
• Innovation – We embrace cutting-edge solutions to continuously enhance customer experiences and streamline operations.
• Growth Opportunities: Here, career paths are illuminated with possibilities. We believe in nurturing the potential of every individual and offer tailored growth trajectories, ensuring your professional journey aligns with your aspirations.

Join Our Team

Ready to work for a company that values your talent and hard work? Apply now and take the next step in your career with Berkshire Receptionists.