Bilingual Learning and Development Advisor - Call Center
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Jumpstart Refugee Talent connects refugees with meaningful employment opportunities across various sectors.
Summary:
The Bilingual Learning and Development Advisor will create and deliver training programs for call center teams. Candidates should be bilingual in English and French with relevant experience in training delivery.
Requirements:
Hard Skills: curriculum development, virtual facilitation, adult learning principles
Experience: 2–3+ years of experience in training delivery—preferably in customer service or call center environments
Job Description:
Bilingual Learning and Development Advisor - Call Center
RemoteJumpstart Refugee Talent – Refugee Talent Hub /Travel & Tourism /RemoteApply for this jobOur employer partner within the Travel industry is currently seeking a skilled and professional Bilingual Learning and Development Advisor with a strong background in call center environments.
This is a full-time, 100% remote opportunity!
Key Responsibilities:
- Identify learning needs and create impactful training plans tailored to customer experience/call center teams
- Develop engaging curriculum and training materials (guides, manuals, job aids)
- Facilitate live virtual training sessions and coaching via phone or video
- Monitor learner performance and provide feedback to enhance skill development
- Continuously improve training programs based on results and participant input
- Partner with subject matter experts and team leaders to deliver results-driven learning solutions
- Coordinate logistics, schedules, and communications for smooth training delivery
Qualifications:
- Bilingual (English/French)
- 2–3+ years of experience in training delivery—preferably in customer service or call center environments
- Strong expertise in curriculum development, virtual facilitation, and adult learning principles
- Certification in Adult Education, Instructional Design, Training & Development, or Communications (asset)
- Familiarity with eLearning tools and current L&D trends
- Excellent communication and interpersonal skills
- Ability to adapt and solve problems in a fast-paced environment
- Proficiency in Microsoft Office Suite
- Internet Connection: A wired Internet connection is required (WiFi not encouraged).
$50,000 - $55,000 a yearWe thank all applicants interested in this opportunity, however; only selected candidates will be contacted regarding next steps.Apply for this jobJobs powered by
