Bilingual Home Care Intake and Scheduling Coordinator (Spanish)

Job Description:

Job Details

Location: Remote
Employment Type: Part Time – Full Time
Department: Home Care

Job Summary:

The Home Care Intake Specialist is the first point of contact for patients and plays a key role in ensuring a smooth and welcoming experience. This position is responsible for gathering patient information, verifying insurance and patient demographics, and preparing the necessary documentation for clinical staff. The ideal candidate is detail-oriented, organized, and has strong interpersonal and communication skills.

Key Responsibilities:

• Contact patients via telephone in a professional and courteous manner
• Collect and verify patient demographics and insurance information
• Obtain necessary authorizations, referrals, and consents
• Accurately enter patient information into the electronic medical record (EMR) system
• Documenting patient interactions and communication
• Manage appointment scheduling/provider routes
• Answer incoming calls, respond to inquiries, and redirect calls appropriately
• Maintain confidentiality of patient records in compliance with HIPAA
• Collaborate with clinical staff to ensure smooth patient flow and accurate handoffs
• Perform administrative duties as needed (scanning, faxing, filing, etc.)
• Perform other duties as assigned

Qualifications:

• High school diploma or equivalent required
• Medical office or healthcare customer service experience preferred
• Familiarity with EMR systems (DocNow) a plus
• Strong attention to detail and organizational skills
• Excellent verbal and written communication skills
• Ability to multitask in a fast-paced environment
• Knowledge of medical terminology and insurance processes is a plus
• Bilingual (Spanish)

Physical Requirements:

• Ability to sit or stand for extended periods
• Frequent use of computer and office equipment