Benefits Administration Specialist
Apply NowLocation:
US
Company:
Employee Family Protection provides insurance solutions and benefits support services to clients and their employees.
Summary:
The applicant will provide customer service and support related to insurance coverage for clients' employees. An Associates degree, insurance background, and call center experience are required.
Requirements:
Technology: Microsoft Word, Excel, Outlook, Internet Explorer, Adobe Acrobat, web-based contact management systems
Hard Skills: Excellent written and verbal communication skills, Computer skills, including experience with and knowledge of Microsoft Word, Excel, and Outlook, Excellent telephone system application skills, Ability to think critically and act logically to evaluate situations, solve problems, and make recommendations
Credentials: Associates degree or equivalent
Experience: Insurance background and/or worksite benefits experience required., Call center experience required., Resident state Health and Life insurance license required.
Job Description:
Position Summary:
Responsible for providing customer service to clients’ employees. Position acts as the liaison for insurance coverage questions between the employer and the insurance carrier. All employees of the Company are required to comply with the terms, conditions and obligations set forth in the Data Privacy and Security Manual and associated data privacy and security policies as a condition of continued employment.
Job Description/Essential Functions:
1. Inbound and outbound calls from/to current and prospective client employees. Create, close and track ticket inquiries.
2. Investigate employee coverage questions about benefit programs. Provide helpful, friendly and excellent customer service to staff, clients, carriers, and brokers.
3. Respond timely and accurately and follow-up with insurance carriers on employee’s behalf. Maintain client and employee confidences and protect confidential and proprietary information.
4. Give clear explanations of available medical, dental, vision, voluntary, wellness, and consumer accounts
5. Provide step-by-step support for online or phone-based benefits enrollment, including changes due to life events.
6. Assist in resolving issues with carriers, understanding explanation of benefits due to life events.
7. Provide guidance on COBRA, ACA notices, dependent verification, and plan documentation.
8. Other duties as assigned
